IT Helpdesk Support

Role Overview:

We are seeking a motivated and customer-focused IT Help Desk Support (UAE National) to provide first-line technical support to employees across the organization. The successful candidate will be responsible for troubleshooting hardware, software, network, and system-related issues, ensuring timely resolution of IT requests, and supporting the smooth operation of the organization's IT infrastructure.

This role is an excellent opportunity for an Emirati professional looking to build a career in Information Technology within a dynamic and technology-driven environment.

Key Responsibilities

Technical Support

• Provide first-level IT support for hardware, software, network, and application-related issues.
• Respond to help desk tickets, phone calls, emails, and walk-in requests in a timely and professional manner.
• Diagnose and troubleshoot desktops, laptops, printers, mobile devices, and peripheral equipment.
• Escalate complex technical issues to the appropriate support teams when necessary.
• Track, update, and close support tickets while ensuring user satisfaction.
  
  

User Support & Administration

• Set up, configure, and deploy computers, laptops, monitors, printers, and other IT equipment.
• Create, modify, and deactivate user accounts and access permissions.
• Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint.
• Assist users with password resets, account access issues, and software installations.
• Provide basic user training and guidance on IT systems and best practices.
  
  

Network & Systems Support

• Assist with troubleshooting network connectivity issues, including Wi-Fi, VPN, and LAN connectivity.
• Support routine maintenance and monitoring of IT systems and infrastructure.
• Coordinate with vendors and service providers for equipment repairs and support services.
• Ensure IT assets are properly tagged, tracked, and recorded.
  
  

IT Operations & Compliance

• Maintain accurate records of IT equipment, software licenses, and support activities.
• Follow IT policies, procedures, and security standards.
• Assist in performing system updates, backups, and preventive maintenance activities.
• Support IT projects, system upgrades, and technology implementations as required.
• Ensure compliance with cybersecurity and information security guidelines.
  
  

Qualifications

• UAE National (Emirati) with Family Book.
• Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.
• Relevant IT certifications such as CompTIA A+, Microsoft Fundamentals, ITIL, or equivalent are an advantage.
  
  

Experience

• 0–2 years of experience in IT Support, Help Desk, or Technical Support.
• Fresh graduates are encouraged to apply.
• Internship or practical experience in IT support is preferred.
  
  

Technical Skills

• Microsoft Windows Operating Systems
• Microsoft 365 Administration
• Active Directory and User Management
• Basic Networking (LAN, WAN, Wi-Fi, VPN)
• Hardware and Software Troubleshooting
• IT Ticketing Systems
• Printer and Peripheral Support
• Basic Cybersecurity Awareness