JIRA Administrator and Configurator

About Stellar

Stellar Information Technologies is a Dubai-based technology staffing and digital innovation company serving 80+ clients across the GCC. We're building out our internal delivery infrastructure to support hybrid Agile/Waterfall project execution across our client engagements — and we need someone who can own JIRA end-to-end to make that happen.

Role Overview

We're hiring a JIRA Administrator and Configurator to take full ownership of Stellar's JIRA environment — from implementation and configuration through training and post go-live support. This isn't a support-desk role. You'll be the person who translates how our teams actually deliver work (a mix of Waterfall and Agile, often within the same project) into a JIRA setup that just works — for the developers in the sprint, the PMs tracking milestones, and leadership looking at the portfolio view.

You'll need strong hands-on JIRA configuration expertise, an eye for how AI-enabled tools and Confluence fit into the workflow, and the ability to sit with business stakeholders and turn "here's what we need" into a scalable, governed JIRA solution.

What You'll Own

1. Executive & Portfolio Dashboards Build and maintain an executive-level dashboard that rolls up multiple projects into one leadership view, plus dedicated Project Manager dashboards for day-to-day tracking.

2. Critical Path Visualization Configure critical path tracking for our Kanban-Waterfall hybrid projects, using JIRA's native capabilities, plugins, or custom reporting.

3. Hybrid Delivery Model Setup Design and maintain our hybrid model in JIRA:

• Requirements & Design → Waterfall
• Development → Agile (Sprint-based)
• SIT & UAT → Waterfall

4. Workflow Schemes & Field Configuration Manage workflow schemes, issue types, screens, and field configurations across Scrum and hybrid projects, keeping everything consistent with governance standards.

5. Standard Project Templates Build and maintain a standard project template for consistent use across all Waterfall projects.

6. Reporting Build and maintain custom reports and dashboards covering project progress, sprint metrics, milestone status, testing progress, portfolio KPIs, and executive summaries.

What You Bring

Experience & Education

• Bachelor's degree in Computer Science, MIS, Information Technology, Business Information Systems, or equivalent
• Minimum 7 years of JIRA configuration and administration experience
• At least 5 full-lifecycle JIRA implementations across Scrum, Kanban (company-managed), and Team-managed (portfolio) project types
• Hands-on experience with JIRA workflows, schemes, and automation rules
• Strong grasp of JIRA implementation methodologies and best practices
• Government/public sector experience in service process design across Waterfall and Agile is a plus
• Experience integrating JIRA with AI-powered tools is a plus

Technical Skills

• Strong hands-on JIRA administration (Cloud and/or Data Center) — users, groups, roles, permissions
• Expertise configuring workflows, workflow schemes, issue types, screens, screen schemes, and field configurations
• Hands-on experience with JIRA Software (Scrum & Kanban), JIRA Service Management, and JIRA Work Management
• Experience with Advanced Roadmaps for cross-project/program-level portfolio planning
• Strong JQL skills for filters, dashboards, and custom reports
• Experience building dashboards, gadgets, and reports (burndown, velocity, sprint, milestone, executive-level)
• Experience configuring permission, notification, and security schemes in line with governance requirements
• Working knowledge of JIRA Automation (rules, triggers, conditions, actions)
• Experience integrating JIRA with Confluence, other Atlassian products, and third-party/AI-enabled tools (Slack/Teams, AI assistants and plugins)
• Familiarity with the Atlassian Marketplace and evaluating/installing/configuring add-ons
• Groovy scripting and ScriptRunner experience is a plus
• Understanding of REST APIs for external system integration
• Experience with user provisioning/authentication (SSO/SAML, LDAP/Active Directory)
• Experience with data migration, import/export, and JIRA instance consolidation or upgrades
• Solid grasp of Agile (Scrum/Kanban) and Waterfall methodologies, and ability to configure JIRA for hybrid delivery

Soft Skills & Language

• Strong communication and stakeholder management skills
• Strong presentation and business writing skills
• Ability to work across business users, technical teams, and project managers
• Ability to translate complex requirements into practical solution options
• Arabic and English proficiency for business communication and documentation

Preferred Certifications

• Atlassian Certified Jira Administrator, Atlassian Certified Professional, or equivalent
• Soft skills training in communication, presentation, or stakeholder management