Laundry Supervisor

We are currently looking for dynamic and self-motivated Laundry professionals who want to move their careers forward. As a Laundry Supervisor you are responsible to ensure that laundry service/ required by our guest is met on time and with the highest possible standards/ whereby your role will include key responsibilities such as;

• Assist Laundry Manager in enforcing policies/ procedures/ rules and regulations as per hotel standards;
• Supervise and monitor the performance of the laundry employees in order to maintain established standards and provide efficient service to the guests;
• Responsible for proper handling of guest and house laundry and establish standards and procedures to ascertain quality of work performed;
• Liaise with linen room to ensure that there is adequate clean linen and uniforms and maintain a neat work area;
• Follow up with engineering department on preventive maintenance and repair orders;
• Check daily production according to priorities and assist in the activities of the marker;
• Counter checks that all items processed are spotlessly clean as per hotel standards and guest satisfaction;
• Ensure that laundry employees are knowledgeable about hotel services and facilities.

Requirements

Education/ Qualifications and Experiences:

You should ideally have a degree or a vocational training within the laundry operation and previous experience in a similar role. Good command of written and verbal English communication skills are essentials, and computer knowledge is an added advantage.

Knowledge and Competencies:

The ideal candidate will be customer driven and a courteous individual with an outgoing and approachable character. You will work well under pressure in a fast-paced environment and be a great team player/ who thrives in working with a multi-cultural team and guests alike/ while possessing following additional competencies:

Understanding Hotel Operations

Effective Communication

Planning for Business

Supervising People

Understanding Differences

Supervising Operations

Teamwork

Adaptability

Customer Focus

Drive for Results