Learning & Quality Coordinator - InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insight, our passion for luxury travel spans cultures and customs, inspiring us to create warm and refined experiences for those seeking a richer perspective on the world. Each of our hotels has its own distinctive style and sense of place, where we take every opportunity to deliver personal and meaningful guest experiences. If you would like to embrace a wider world of opportunities, we would be delighted to welcome you to the world’s most international luxury hotel brand.

Located on Hayat Island, InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is a luxury beachfront resort where island living meets authentic Arabian hospitality. Less than an hour from Dubai, the resort offers a refined yet relaxed escape surrounded by natural landscapes, open sea views, and powder-soft beaches. With a collection of rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities, we focus on creating thoughtful, personal, and memorable experiences for families, couples, and groups in a true resort setting.

Behind every exceptional guest experience is a team committed to continuous learning and service excellence. We're looking for a highly organised and proactive Learning & Quality Coordinator to join our Human Resources department. In this role, you'll work closely with the Learning & Development Manager and Director of Quality to coordinate learning programmes, support luxury service standards and quality initiatives, and monitor key performance indicators, helping our colleagues grow and consistently deliver exceptional guest experiences.

A little taste of your day-to-day:

Every day is different at IHG, but you’ll mostly be:

• Coordinate and facilitate the New Colleagues' Hotel Orientation programme and support the onboarding process.
• Monitor new colleagues' reviews, mandatory training completion and compliance with IHG Learning Brand Standards.
• Assist the Learning & Development Manager in conducting Training Needs Analysis and preparing the monthly training calendar.
• Coordinate training sessions, workshops and development programmes, including scheduling, attendance tracking and preparation of learning materials.
• Work closely with Departmental Trainers to monitor training activities, completion rates and departmental training plans.
• Maintain accurate training records and monitor the effective use of the IHG Merlin MyLearning platform.
• Assist in coordinating IHG Academy internship programmes and liaising with partner schools and universities.
• Support the Director of Quality in coordinating luxury service initiatives, brand standards assessments and Forbes Travel Guide readiness activities.
• Assist in organising internal service evaluations, hotel inspections and follow-ups on identified service gaps.
• Monitor and track departmental action plans, ensuring timely follow-up on service improvement initiatives.
• Assist in monitoring guest feedback, Guest Love, Guest Satisfaction Index (GSI) and other key hotel performance indicators.
• Coordinate with departments to ensure Standard Operating Procedures (SOPs) and luxury service standards are updated and maintained.
• Support the coordination of luxury service training, workshops and activities aimed at strengthening service culture and enhancing the guest experience.
• Prepare and consolidate monthly Learning & Quality reports, training statistics, service performance results and departmental updates.
• Provide administrative and coordination support for Learning & Development and Quality activities, ensuring effective communication and follow-up across departments.
  
  

What We need from you:

• Coordinate and facilitate the New Colleagues' Hotel Orientation programme and support the onboarding process.
• Monitor new colleagues' reviews, mandatory training completion and compliance with IHG Learning Brand Standards.
• Assist the Learning & Development Manager in conducting Training Needs Analysis and preparing the monthly training calendar.
• Coordinate training sessions, workshops and development programmes, including scheduling, attendance tracking and preparation of learning materials.
• Work closely with Departmental Trainers to monitor training activities, completion rates and departmental training plans.
• Maintain accurate training records and monitor the effective use of the IHG Merlin MyLearning platform.
• Assist in coordinating IHG Academy internship programmes and liaising with partner schools and universities.
• Support the Director of Quality in coordinating luxury service initiatives, brand standards assessments and Forbes Travel Guide readiness activities.
• Assist in organising internal service evaluations, hotel inspections and follow-ups on identified service gaps.
• Monitor and track departmental action plans, ensuring timely follow-up on service improvement initiatives.
• Assist in monitoring guest feedback, Guest Love, Guest Satisfaction Index (GSI) and other key hotel performance indicators.
• Coordinate with departments to ensure Standard Operating Procedures (SOPs) and luxury service standards are updated and maintained.
• Support the coordination of luxury service training, workshops and activities aimed at strengthening service culture and enhancing the guest experience.
• Prepare and consolidate monthly Learning & Quality reports, training statistics, service performance results and departmental updates.
• Provide administrative and coordination support for Learning & Development and Quality activities, ensuring effective communication and follow-up across departments.
  
  

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.