Lobby Hostess

Company Description

Your team and working environment:

Make the most of now. If there is something, we are very proud of at Grand Plaza Mövenpick Media City is our story. We see ourselves as a place where people can best realize opportunity, because sometimes all you need to do is the ordinary in an extraordinary way. “What if” are two words with endless possibilities and we want to turn your wishes and ideas into moments – moments that are uncomplicated, personal and human.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We are seeking a professional and welcoming Lobby Hostess to join our team in Dubai, United Arab Emirates. As the first point of contact for our guests and visitors, you will play a crucial role in creating a positive and memorable experience. This position requires someone who is organized, friendly, and committed to delivering exceptional customer service in a fast-paced hospitality environment.

• Greet and welcome all guests and visitors with a warm, professional demeanor upon arrival
• Serve traditional Arabic coffee to guests and visitors as part of our hospitality offering
• Communicate with guests in Arabic and English to ensure clear understanding of their needs and preferences
• Manage the lobby flow and coordinate guest check-in procedures with the front desk team
• Provide accurate information about hotel facilities, services, and local attractions
• Answer inquiries and address guest requests promptly and courteously
• Maintain a professional appearance and ensure the lobby environment is clean, organized, and welcoming
• Coordinate with various departments to ensure seamless guest experiences
• Assist with special requests and resolve guest concerns with empathy and efficiency
• Monitor lobby activity and ensure security and safety protocols are followed
• Maintain composure and professionalism while managing multiple tasks simultaneously
• Contribute to a positive team environment and support colleagues as needed
• Maintain detailed guest preference records and communicate relevant information to appropriate departments to enhance personalized service delivery
• Assist with coordination of lobby events, conferences, and special occasions to ensure smooth execution and guest satisfaction
• Conduct regular lobby inspections and report any maintenance issues or safety concerns to management promptly

Qualifications

• Fluent Arabic speaker – Required
• Proven customer service experience in a hospitality or corporate environment
• Excellent verbal and written communication skills in Arabic & English
• Strong organizational and multitasking abilities
• Professional demeanor with a friendly and approachable personality
• Ability to remain calm and composed in high-pressure situations
• Knowledge of hospitality industry standards and practices
• Proficiency with hotel management systems or similar software (preferred)
• Experience with guest management systems and CRM platforms (preferred)
• Additional language capabilities beyond Arabic and English (preferred)
• Experience in luxury hospitality environments (preferred)
• Strong problem-solving and interpersonal skills
• Demonstrated ability to maintain detailed records and documentation accurately
• Cultural sensitivity and awareness in diverse hospitality settings
• Attention to detail with strong observational skills for identifying safety and maintenance concerns
• Ability to work flexible hours, including evenings and weekends as required

Additional Information

What is in it for you:

• Employee benefit card offering discounted Accor rates worldwide
• Learning programs through our academies
• Opportunity to develop your talent and grow within your property and across the world