Logistics and Customs Operations Specialist
Hitachi Energy
Date: 2 weeks ago
City: Abu Dhabi
Contract type: Full time
The Opportunity
The Logistics and Customs Operations Specialist manages end-to-end logistics and customs operations, ensuring efficient, compliant, and cost-effective movement of goods. The role oversees inbound and outbound shipments, coordinates with logistics providers and customs brokers, manages customs documentation and SAP GTS processes, resolves operational and customs-related issues, and supports strategic sourcing through spot RFIs/RFQs while driving strong LSP performance and service excellence.
Your Responsibilities
The Logistics and Customs Operations Specialist manages end-to-end logistics and customs operations, ensuring efficient, compliant, and cost-effective movement of goods. The role oversees inbound and outbound shipments, coordinates with logistics providers and customs brokers, manages customs documentation and SAP GTS processes, resolves operational and customs-related issues, and supports strategic sourcing through spot RFIs/RFQs while driving strong LSP performance and service excellence.
Your Responsibilities
- Manage end-to-end transportation planning and execution for general cargo shipments, ensuring timely, cost-effective, and compliant delivery.
- Coordinate with Logistics Service Providers (LSPs), customs brokers, and internal stakeholders to resolve operational, transportation, and documentation issues.
- Oversee import/export customs processes, including customs documentation, declarations, SAP GTS updates, and customs clearance support.
- Manage freight cost calculations, invoice verification, freight settlement, payment issues, and charge dispute resolution.
- Support spot RFQ/RFI activities and supplier selection in collaboration with sourcing teams.
- Drive supplier performance, non-conformance, and claims management processes while ensuring continuous improvement.
- Lead issue resolution related to logistics, customs, and shipment execution for inbound and outbound orders.
- Support customer, supplier, and LSP claims management, including cost evaluation, documentation, negotiation, and settlement.
- Monitor KPIs, prepare logistics performance reports, support S&OP reviews, and provide logistics expertise to business stakeholders.
- Deliver carrier training and ensure compliance with local operating procedures, HSE standards, and trade regulations.
- A degree in Logistics Management or MBA in Logistics or Operations Management from a recognized institute.
- More than 6 years of relevant experience in logistics.
- Experience supporting Logistics and Customs operations in UAE.
- Full understanding of local transportation (within country), import, export, trade and customs operations.
- Good relationships with local and global transport suppliers. Knowledge of SAP GTS Customs Management, SAP TM Transportation Management and SAP S/4HANA is preferred.
- Proficiency in both spoken and written English is required.
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