Manager - Performance & Business Excellence

Responsibilities

Key Responsibilities Performance Management

• Develop, monitor, and report hospital-wide Key Performance Indicators (KPIs), Balanced Scorecards, and performance dashboards.
• Track departmental and organizational performance against strategic and operational goals.
• Conduct performance reviews and provide actionable insights to leadership teams.
• Ensure alignment of operational objectives with hospital strategy and regulatory requirements.
  
  

Business Excellence & Continuous Improvement

• Lead process improvement initiatives using Lean, Six Sigma, Kaizen, and other quality management methodologies.
• Identify inefficiencies, operational bottlenecks, and areas for optimization.
• Facilitate performance improvement projects across clinical and non-clinical departments.
• Establish and promote a culture of continuous improvement and operational excellence.
  
  

Data Analytics & Business Intelligence

• Analyze operational, clinical, financial, workforce, and patient-related data.
• Develop executive dashboards, scorecards, and management reports using BI tools.
• Perform trend analysis, forecasting, benchmarking, and predictive analytics.
• Translate complex data into meaningful insights and recommendations for decision-makers.
• Ensure data integrity, accuracy, and governance standards are maintained.
  
  

Hospital Operations Support

• Collaborate with hospital leadership to improve patient flow, capacity management, resource utilization, and operational efficiency.
• Monitor hospital productivity indicators such as:
• Bed Occupancy Rate
• Average Length of Stay (ALOS)
• Emergency Department Turnaround Time
• Operating Room Utilization
• Outpatient Waiting Time
• Clinic Utilization
• Readmission Rates
• Support operational planning and service optimization initiatives.

Quality & Accreditation

• Support regulatory compliance and accreditation requirements (JCI, CBAHI, DOH, DHA, MOHAP, etc.).
• Monitor quality indicators and patient safety metrics.
• Ensure performance reporting supports quality improvement initiatives.
• Participate in audits, assessments, and accreditation activities.
  
  

Strategic Planning & Reporting

• Support annual operational and strategic planning cycles.
• Conduct business case analysis and feasibility studies.
• Develop presentations and reports for executive leadership and board-level reviews.
• Benchmark organizational performance against local and international healthcare standards.
  
  

Qualifications

Education

• Bachelor's Degree in Healthcare Management, Business Administration, Industrial Engineering, Health Informatics, Data Analytics, Statistics, or related field.
• Master's Degree (MBA, MHA, MPH, Health Informatics, or related discipline) preferred.
  
  

About Us

Abu Dhabi Healthcare Company (SEHA) is the largest and most comprehensive healthcare network in the UAE that was established in 2007 with the objective of operating all public hospitals and clinics across the Emirate of Abu Dhabi.

SEHA is committed to delivering world-class healthcare services using the most advanced diagnostics and systems across its network of public healthcare centers and hospitals in addition to partnering with global leaders in healthcare, including world renowned organizations such as the Mayo Clinic.

About The Team

SEHA is the largest and most comprehensive healthcare network in the UAE and owns and operates all the public hospitals and clinics of the Emirate of Abu Dhabi. SEHA was established to provide UAE residents, citizens, and tourists with integrated, outstanding healthcare services following the highest international quality and safety standards. SEHA is a key player in Abu Dhabi’s wider healthcare sector reform and is responsible for public healthcare facilities as it aims to make its public healthcare delivery comparable to the finest healthcare systems in the world.