Manager/Devices as a Service (DaaS) Product

Job Description

We are seeking a highly skilled and experienced Manager, Services Product to join our Device as a Service (DaaS) team.

This role is pivotal in driving the success of our daily services operations, MDM solutions, service partner ecosystem, and mobility business strategy, the ideal candidate will be a strategic thinker with a strong operational background, capable of managing vendors, responding to sales requirements, and launching new service offerings to meet market demands.

Responsibilities

Daily Services Operations Support

• Oversee day-to-day DaaS service operations.
• Ensure high-quality service delivery and customer satisfaction.
• Monitor performance, troubleshoot issues, and optimize processes.
  
  

MDM Solutions Management

• Lead development and implementation of MDM solutions.
• Optimize device management and security for clients.
• Ensure scalability, reliability, and compliance of MDM platforms.
  
  

Service Partner Ecosystem

• Build and maintain strong relationships with service partners.
• Coordinate with partners to ensure seamless service delivery.
• Monitor partner performance and adherence to SLAs.
  
  

Mobility Business Strategy

• Develop and execute a comprehensive mobility business strategy.
• Identify new business opportunities and define go-to-market plans.
• Analyze market trends, customer needs, and competition to guide decisions.
  
  

Vendor Management

• Manage relationships with key vendors.
• Ensure cost-effective, high-quality, and timely delivery of services.
• Negotiate contracts and agreements to secure favorable terms.
  
  

Sales Support

• Collaborate with sales teams on customer requirements and RFPs.
• Provide technical and service expertise during the sales cycle.
• Develop service proposals, pricing models, and customized solutions.
  
  

New Service Offerings

• Lead ideation, design, and launch of new services.
• Conduct market research and gather customer feedback.
• Define service features, pricing, and positioning.
  
  

Qualifications

• Bachelor's degree in a relevant field or equivalent experience required, plus 10 years of related experience.
• This role requires a blend of technical expertise, business acumen, and leadership skills to ensure the seamless delivery of services, enhance customer satisfaction, and drive revenue growth through innovative service offerings.
• Proven experience in managing MDM solutions, service partners, and vendors.
• Strong background in mobility services, DaaS, or similar technology-driven service models.