Officer, Collections (Emiratised Role)

First Abu Dhabi Bank (FAB)


Date: 2 weeks ago
City: Abu Dhabi
Contract type: Full time
Collection Activities

  • Follow up on all allocated overdue accounts and ensure resolution as per the target assigned (monthly).
  • Ensure detailed review of the case given the long tenure relationship with customers
  • Ensure full history of current RM and previous interactions are are reviewed prior to a call including review of any past remedial / legal actions and current status.
  • Ensure if rental product then BSA and TCR to be reviewed for rental status.
  • Interact with customer in compliance to CPR to ascertain reasons for delinquency
  • Ensure that the individual targets based on both Efficiency and Productivity parameters are met on a monthly basis
  • Obtain detailed information about the overdue customers and the same is documented on collection system for future trails on the account.
  • Ensure that the collection process is carried out within the framework of code of conduct and keeping in mind the reputation of the bank
  • Any other customer follow up action as required by the Bank from time to time.
  • Any high risks to be flagged off to respective managers for accelerated actions.
  • Evaluate all viable options post discussion with customer to stem flow to next overdue status.
  • Ensure compliance with local legal and regulatory requirements and report any legal and regulatory developments which impact or may impact the collection activities / legal actions.
  • KYC (Know Your Customer)
  • AML (Anti Money Laundering)
  • CPR compliance
  • Adherence of Collection Targets / Budgets
  • Ensure CPR compliance whilst dealing with Customers
  • Nil High Risk Audit observations.

Qualification Required

  • Bachelor’s Degree
  • Minimum of 3+ years collections experience in mortgage collections in UAE
  • Awareness of the legal options and remedial options

Skills Set Required

  • Excellent Communication skills
  • Basic banking knowledge
  • Strong negotiation skills
  • Good computer skills
  • Dialer experience

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