Operations Coordinator

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who moves mountains even across oceans? You do.- DHL Global Forwarding has an opening for an Operations Coordinator in Abu Dhabi, United Arab Emirates. The Ocean Freight Operational Accounting Specialist is responsible for managing the Ocean Freight Product Operational Accounting performance to ensure that timely billing and drive GP maximization. This includes developing and optimizing operational standards in line with corporate guidance and the Ocean Freight Product strategy, as well as coordinating training for new hires and existing staff. The role also involves aligning customer and supplier rates with their contracts and providing visibility of local costs for effective negotiations with vendors.

Join us in connecting people and improving lives!

In this Operations Coordinator position

• Support initiatives to maximize file level gross profit in collaboration with country and regional teams e.g. (Demurrage, Detention, Storage, Side Charges, Go Green etc.)
• Support Financial File Closing Activities - assist in monitoring GP control and accrual completeness, and report discrepancies to relevant teams for resolution.
• Monitor key operational accounting metrics (e.g., sick files, unbilled overdue, billing timeliness, revenue leakage, loss-making files, accrual timeliness) and support service delivery in continuously improving on the above
• identify and track recurring / high value disputes, coordinating resolution with OCC and the Trade organization, and escalating to top-level owners when necessary to ensure timely resolution.
• Monitor and analyze customer disputes, validate financial implications, and collaborate with service delivery and Finance to ensure accurate resolution and prevent recurring issues.
• Support vendor cost control process and coordinate with Finance and Service Delivery to ensure discrepancies are addressed. Provide insights and validations that support effective cost control and help prevent GP leakage.
• Follow internal procedures and quality/environmental standards, and maintain accurate records as instructed.
• Identify inefficiencies in operational accounting and vendor management processes, propose improvements, and support implementation.
• Assist in onboarding and training of new staff, and act as a go-to specialist for internal teams on operational accounting related topics.
  
  
  

Stakeholders

• Country OFR organization
• Finance stakeholders
• Station operators, supervisors, and managers
• Global and regional teams
  
  
  

Management Responsibility

• May provide guidance to lower level peers, interns
  
  
  

Now, here is what we need from you!

Ability to succeed in a dynamic, fast-paced environment.

Strong project management skills

Strong interpersonal communications skills.

Ability to influence and manage others outside of direct reporting structure in a large and complex matrix organization.

Sensitive to urgency and able to remain focused on priorities while under pressure

Experienced in transportation applications, e.g., CW1 a plus

Excellent analytical skills with a keen attention to detail

Strong Excel skills

Proven hands-on experience in operational and accounting systems

Strong understanding of accounting principles and financial reconciliation processes

Ability to proactively work independently and handle multiple tasks in a fast-paced environment

Demonstrates the ability to independently identify tasks and projects.

Take the initiative to start and follow through without needing external prompting

Education Level - Bachelor’s degree or equivalent experience/qualification in Finance, Accounting, Business Administration, Logistics or a related field

Experience Level - < 2 years in Freight Forwarding/Logistics, Financial management ideally with focus on Ocean Freight

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary
  
  
  

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than :30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service
  
  
  

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.

Our Purpose: Connecting People, improving lives.

Our Values: Respect & Results

Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.