Operations Coordinator - Dubai

Position based in Watches & Fine Jewelry Boutique in Mall of Emirates, Dubai.

CONTEXT & ENVIRONMENT

As the Watches & Fine Jewelry Operations Coordinator, you will be responsible for the boutique stock management and logistics - inventory control, shipment coordination, reporting, and quality control - while also handling administrative tasks - permits, scheduling and supplier coordination - ensuring efficient operations in line with CHANEL's standards and procedures.

KEY PARTNERS:

Reporting to the Watches & Fine Jewelry Deputy Manager, the Operations Coordinator has several key partners:

Internally: Sales Assistants, Fashion Operations Manager, WFJ Business Development, Administration and Operation.

Externally: WFJ Boutiques in UAE, suppliers and vendors.

IN THIS METIER, WE ARE ENERGISED BY:

Stock Management:

• Manage the stock flow within the boutique (deliveries, transfers, special orders, stock rebalancing, reserved products).
• Coordinate WFJ logistics with Brinks, including high-value shipments and validation.
• Plan rolling inventories in compliance with the House’s strategy and events.
• Analyze inventory results and follow up on subsequent processes.
• Share stock inventory report to finance on monthly basis.
• Conduct stock quality control and report and coordinate pieces in aftersales care.
• Manage PLV and aftersales care tools stock inventory (boxes, bags, ribbons, aftersales tools).
  
  
  

Administration:

• Coordinate ordering of boutique supplies and reception of invoices in Coupa.
• Processing and application of police and mall permits.
• Prepare and maintain the monthly schedule in My Schedule App, including planning and managing team leaves.
• Coordinate new joiner arrivals and support induction preparation.
• Act as the main point of contact for maintenance and facility-related matters, liaising with the Store Planning team.
  
  
  

Boutique Operations:

• Managing the safe and back of house organization in line with CHANEL's standards.
• Ensure that all procedures are respected and followed.
• Propose and implement proactively new procedures if needed.
• Follow best practices and process in the interest of the boutique efficiency.
  
  
  

KEY COMPETENCIES & REQUIREMENTS:

• You have excellent organizational and planning skills, with strong analytics skills.
• You are proficient in using computer systems and digital tools.
• Your ability to react quickly together with your excellent interpersonal skills will be real assets to succeed in this position.
• Excellent spoken and written English skills is requested.