Operations Manager - MOE
CHANEL
Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
Position based in Fashion & WFJ Boutique, Mall of the Emirates.
CONTEXT & ENVIRONMENT
CHANEL continuously evolves in its search for perfection. In a demanding and constantly changing context, the Operations Manager is in charge of all the support and back-office activities (inventory, maintenance, aftersales, cash, admin and security) for the Fashion & Watches & Fine Jewelry Twin Boutique.
Combining strong leadership, a strong team spirit, a passion for fashion and a strong analytical mind, he/she is contributing directly to optimize the results of the boutique in respect of the commercial strategy and the image of the house. Organized, curious and attentive, he/she works closely with his/her team and promotes collaboration and achievement of results to help make CHANEL the ultimate reference in luxury.
KEY PARTNERS:
Reporting to the Boutique Director, the Operations Manager has several key partners:
Internally: Stock, Administration, Cash and Aftersales teams; Boutique Management, Fashion Advisors, Fashion & WFJ Boutiques in UAE; Store Planning.
Externally: Security; Suppliers; Vendors; Other bodies in the Luxury Retail sector.
IN THIS METIER, YOU ARE ENERGISED BY:
Management of Back Office Team
CONTEXT & ENVIRONMENT
CHANEL continuously evolves in its search for perfection. In a demanding and constantly changing context, the Operations Manager is in charge of all the support and back-office activities (inventory, maintenance, aftersales, cash, admin and security) for the Fashion & Watches & Fine Jewelry Twin Boutique.
Combining strong leadership, a strong team spirit, a passion for fashion and a strong analytical mind, he/she is contributing directly to optimize the results of the boutique in respect of the commercial strategy and the image of the house. Organized, curious and attentive, he/she works closely with his/her team and promotes collaboration and achievement of results to help make CHANEL the ultimate reference in luxury.
KEY PARTNERS:
Reporting to the Boutique Director, the Operations Manager has several key partners:
Internally: Stock, Administration, Cash and Aftersales teams; Boutique Management, Fashion Advisors, Fashion & WFJ Boutiques in UAE; Store Planning.
Externally: Security; Suppliers; Vendors; Other bodies in the Luxury Retail sector.
IN THIS METIER, YOU ARE ENERGISED BY:
Management of Back Office Team
- Managing the Stock, Aftersales, Cash and Administration functions within the boutique.
- Ensuring the team has a good understanding and deployment of the House’s strategy.
- Managing and animating his/her team to foster collaboration and enthusiasm across roles and missions.
- Motivating the team towards the achievement of their objectives via appraisals and follow-ups.
- Defining the priority actions for your team’s development and monitoring them.
- Being a support and a pro-active force to his/her team in the search for solutions and optimization of the organization.
- Collaborating with the boutique management to align all the retail teams with CHANEL’s strategy.
- Being a strategic partner to the Boutique Director.
- Analyzing sales and results of the boutique on a regular basis, ensuring positive progress towards the objective, proactively alerting on KPIs and suggesting action plans.
- Supporting Boutique Management with the analysis of the KPIs for each business activity: monthly coverage, sell-through and slow sellers, and accompanying each category action plan with relevant feedback and data.
- Carrying out specific studies necessary for Boutique Management and being a force of proposal on complementary analysis in connection with the business and strategy.
- Working closely with the Boutique Management to facilitate buying decisions in collaboration with buying function in the Head Office through detailed analysis.
- Supervising inventory management, preparing the annual inventory and optimizing regular inventory process alongside the Stock Manager.
- Managing the Aftersales operations in an innovative way to ensure optimal client satisfaction in line with the CHANEL standards alongside the Aftersales Manager.
- Ensuring appropriate scheduling of team members in line with legal and CHANEL requirements, and overseeing Police/Mall permits together with the Administration Supervisor.
- Ensure that all cash procedures and guidelines are implemented and followed as per the standards with the support of the Cashier Manager.
- Guaranteeing and setting up the necessary security devices and procedures for the boutique, goods and people.
- Monitoring that boutique purchases remain within the allocated budget.
- Contributing to projects and sharing the CHANEL vision with the team.
- Representing the CHANEL standards in front of external bodies as well as with key individuals in Mall Management.
- Ensuring the boutique’s procedures and boutique Charter are implemented and respected.
- Using Chanel Brand Image as a filter in decision making.
- Natural leadership and strong managerial skills.
- Guarantor of exemplarity, accuracy and detail-oriented mindset.
- Ability to adapt to an ever-changing environment and lead with excellent interpersonal skills.
- Passion for projects and is a strong project leader.
- Organized, rigorous and reliable.
- Perceives change as an opportunity and remains objective in the face of uncertainty.
- Curious and innovative with strong analytical skills and results oriented.
- Sensitive to the Fashion environment and its products.
- Mastery of MS Excel and digital tools.
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