Operations Officer
Arada
Date: 2 days ago
City: Sharjah
Contract type: Full time
Role Overview
The Operations Officer is responsible for overseeing daily retail operations to ensure efficiency, profitability, and excellent customer experience. This role involves coordinating store activities, managing inventory, maintaining operational standards, and supporting sales performance across retail outlets.
Key Responsibilities
The Operations Officer is responsible for overseeing daily retail operations to ensure efficiency, profitability, and excellent customer experience. This role involves coordinating store activities, managing inventory, maintaining operational standards, and supporting sales performance across retail outlets.
Key Responsibilities
- Operational Management
- Oversee day-to-day store operations to ensure smooth and efficient functioning.
- Implement operational policies and procedures across retail locations.
- Monitor store performance and identify areas for operational improvement.
- Ensure compliance with company standards, policies, and local regulations.
- Inventory & Stock Control
- Manage inventory levels to ensure product availability while minimizing excess stock.
- Coordinate with supply chain and warehouse teams for stock replenishment.
- Conduct regular stock audits and reconcile discrepancies.
- Monitor shrinkage and implement loss prevention strategies.
- Sales & Performance Monitoring
- Track sales performance against targets and KPIs.
- Analyze sales data and provide actionable insights to improve performance.
- Support store teams in achieving revenue and profitability goals.
- Staff Coordination
- Work closely with store managers and supervisors to ensure optimal staffing levels.
- Support recruitment, onboarding, and training of retail staff.
- Monitor staff productivity and ensure adherence to operational standards.
- Customer Experience
- Ensure high standards of customer service are maintained across all stores.
- Handle escalated customer issues and complaints professionally.
- Implement initiatives to enhance customer satisfaction and loyalty.
- Reporting & Analysis
- Prepare and present regular operational and performance reports.
- Analyze operational data to identify trends and improvement opportunities.
- Support management in strategic decision-making.
- Health, Safety & Compliance
- Ensure all stores comply with health and safety regulations.
- Conduct periodic inspections to maintain safe working conditions.
- Ensure compliance with retail industry standards and company policies.
- Bachelor’s degree in Business Administration, Retail Management, or a related field.
- 3–5 years of experience in retail operations or store management.
- Strong understanding of retail operations, inventory management, and sales processes.
- Excellent organizational and problem-solving skills.
- Proficiency in MS Office and retail management systems/POS.
- Strong communication and leadership skills.
- Operational Excellence
- Analytical Thinking
- Leadership & Teamwork
- Attention to Detail
- Customer Focus
- Time Management
- Experience managing multiple retail outlets.
- Knowledge of ERP systems or retail software.
- Ability to work in a fast-paced, dynamic environment.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Graduate - Project Management (Emirati National)
WSP in the Middle East,
Sharjah
1 week ago
Job DescriptionWhat if you could shape a career as unique as you?At WSP, you can always find opportunities to grow and do what matters to you. Make the most of our global reach to discover new challenges and chances to work with diverse, talented individuals who will help you expand your horizons.WSP in the Middle East is seeking for a...
Senior Analyst, App Marketing (Bangkok Based, Relocation Provided)
Agoda,
Sharjah
1 week ago
About AgodaAt Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in...
Senior Analyst/ Associate Manager - Strategic Partnership (Bangkok based, relocation provided)
Agoda,
Sharjah
1 week ago
About AgodaAt Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in...