People Operations Executive

About the Role

Ready to support the heartbeat of the team that's redefining how the world invests in real estate? SmartCrowd is hiring a People Operations Executive to be the operational backbone of our multi-entity people function. In this role, you will act as the architect of our internal compliance, employee life-cycle support, and Government Relations (PRO) systems. Whether managing end-to-end visa cycles directly or overseeing external PRO service providers to ensure flawless execution, you will guarantee that every team member enjoys a seamless experience from onboarding to offboarding. This is a pivotal role for a detail-oriented professional who thrives on operational rigor and is driven to provide high-quality service to a high-performing team.

About SmartCrowd

SmartCrowd is where FinTech innovation meets real estate investment. We're on a mission to democratize real estate investing across the MENA region through fractional ownership. As the region's first regulated platform, we're backed by cutting-edge tech and a passionate team. Your role is mission-critical to our story, providing the administrative and operational excellence that allows our talent to drive our success. We value speed, accuracy, and compliance, and offer real upside for real impact.

What You'll Do

1. Government Relations & PRO Operations (Direct & 3rd Party Vendor Management)

• End-to-End Visa & Licensing Lifecycle: Manage or oversee all aspects of the employee visa cycle including new applications, renewals, transfers, and cancellations across mainland entities.
• Multi-Jurisdiction Compliance: Process and track all documentation with key government and regulatory entities, ensuring strict adherence across MOHRE and GDRFA.
• Vendor & Agency Oversight: If leveraging third-party PRO providers, manage external agency SLAs, coordinate document handovers, audit government fee disbursements, and ensure turnaround times meet internal hiring timelines.
• Proactive Tracking & Precision: Maintain immaculate physical and digital records for all government documents, initiating renewals a minimum of 90 days in advance to avoid compliance gaps or fines.

2. Employee Lifecycle & Onboarding Excellence

• Frictionless Onboarding & Offboarding: Coordinate cross-functionally to ensure all new hires receive assigned assets prior to their start date, while meticulously tracking the recovery of company assets from separating employees.
• Documentation & Certification: Draft essential employment verification letters, salary certificates, NOCs, and contract amendments with absolute accuracy.

3. Payroll & Benefits Administration

• Payroll Inputs: Assist the payroll function by delivering accurate monthly reports on status changes, new joins, exits, and leave tracking.
• Corporate Insurance & Wellness: Partner seamlessly with external vendors and insurance brokers to administer employee healthcare policies, managing smooth additions, deletions, and dependent enrollments.

4. HR Operations & Systems

• HRIS Maintenance: Maintain clean, error-free employee data within HR tech platforms to support data-driven decision-making.
• Policy Implementation: Support the rollout and continuous auditing of internal company policies, leave management workflows, and compliance tracking checklists across all group entities.

5. People Engagement & Culture Initiatives

• Event & Program Execution: Plan, coordinate, and successfully execute company-wide engagement initiatives.
• Role Model for Policy Adherence: Act as an internal champion and behavioral benchmark for company policies, modeling absolute integrity, strict compliance adherence, and professional standards across all interactions.

Requirements

What We're Looking For

• Experience: 3+ years of progressive experience in HR operations, personnel administration, and hands-on UAE Government Relations (PRO) within dynamic startup, tech, or multi-entity corporate environments.
• Mastery: Deep, hands-on familiarity with UAE labor laws, visa processing, Emirates ID, medical fitness procedures, as well as experience managing third-party outsourced PRO vendors.
• Unwavering Attention to Detail: A professional with a "zero-mistakes" mindset, ensuring 100% accuracy in compliance tracking, document archiving, and data entry.
• Administrative Excellence: A proactive, highly organized individual capable of managing high-volume data, tracking systems, and complex employee inquiries with precision.
• A Data-Driven & Tech-Savvy Mindset: Proficiency with HRIS platforms, trackers, and Excel/reporting tools, focusing on error-free record-keeping for payroll and government relations.
• Strong Communicator & Collaborator: Exceptional interpersonal skills with the ability to build genuine rapport, manage external vendor relationships smoothly, and handle sensitive employee matters with empathy and discretion.
• Location: Must be based in Dubai; this is an on-site role.