Premium Coordinator - Sports (Freelance)

ABOUT THE ROLE

Legends Global teams across the world are innate problem solvers and people who thrive on the excitement of developing events that create opportunity and connection. We are meticulous planners, innovative thinkers, relationship specialists and acutely experienced business leaders who love what they do.

At Legends Global, we love events, it's what we do. It's a part of our DNA and what drives us.

This role involves:

• Leading the development and execution of client account management, premium experiences, and sports partnership management.

• Driving revenue growth and positioning the arena as a premium destination for sports events.

• Overseeing sports division operations, working with all relevant internal departments to ensure seamless coordination and execution of sporting events.

• Generating revenue growth within Coca-Cola Arena premium hospitality zones.

Key Areas of Responsibility:

• Coordinating and managing the execution of sports premium hospitality experiences.

• Continuously evaluating and improving premium guest experience by identifying opportunities for enhancements.

• Creating strategies to increase revenue from premium products, such as suites, club seats, memberships, and VIP hospitality packages.

• Relationship Management for Dubai Basketball suite holders, annual seat holders, VIP guests and other stakeholders.

• Ensuring timely communication with partners and suite holders as directed by Management.

• Identifying premium improvements across all Elevate products from analysis of guest feedback.

• Providing personalized and concierge level service for premium guests including ticketing, welcome services, parking and pre/ post event activities.

• Proactively anticipating guest needs and ensure prompt resolution of any complaints, ensuring a seamless and enjoyable experience for all Elevate guests.

• Serving as the lead point of contact for all Dubai Basketball premium spaces. This includes suites, premier clubs, lounges and floor premium experiences.

• Building and maintain strong, long-lasting client relationship.

• Cultivating and maintain positive relationships with premium guests including suite holders, annual seat holders, high value guests and other stakeholders.

• Engaging in proactive and personalized interactions to enhance guest satisfaction and loyalty.

As part of our commitment to national talent development, this position is open to UAE National applicants, and we strongly encourage qualified professionals to apply.

This role is on a freelancer agreement, and it requires the candidate to have their own visa / sponsorship. A detailed job description can be found below.

ABOUT YOU

Everyday our people are responsible for delivering extraordinary experiences for every guest who walks through our doors.

You will have a shared values and people-centric mind set and genuinely want to make a difference. That's what makes you stand out from the crowd and why we want to meet with you.

You should have:

Qualifications:

• Degree in a relevant subject preferred (e.g., hospitality management, Sports Management, Account Management).

Experience:

• Minimum five years’ experience in a similar role or Sports Management.

• Previous experience in the UAE, preferably in the event industry.

• Excellent oral and written communication skills.

• Fluent in English.

• Arabic is a plus.

Personal Qualities:

• Friendly and amicable personality.

• Excellent listening and communication skills at all levels.

• Excellent internal and external stakeholder management skills.

• Excellent personal presentation and grooming.

• Willingness to work as a team member and accept direction.

• Can do attitude without compromise of safety.

• Ability to work under pressure and meet deadlines.