Property Management Coordinator

The Role

A Property Administrator within Savills Dubai office, working as part of the Property Management team on managed properties with full time liaison with Landlords, Tenants, Service providers and with responsibility for the start to end property management process.

Key Responsibilities

• Provide administrative support services for the efficient and effective operation of the Property Management department

• Maintain an accurate filing system incorporating tenant information, building/equipment maintenance, occupancy data and accounting records

• Prepare and send lease renewal notices

• Prepare Tenancy agreements for new leases and lease renewals

• Following up on lease renewals and return cheque settlements

• Ensuring, as far as possible, that tenants’ complaints and concerns are attended quickly and in a satisfactory manner

• Registration of tenancy contracts with the Ejari system

• Assist the tenants in registering their utilities (water and electricity) with DEWA

• Assist with the preparation of monthly management reports for the designated properties

• Meet tenants to receive signed tenancy contracts, ID documents and payments related to the lease

• Prepare file for new tenants/vacating tenants for handover to client office

• Inputting data on the relevant system

People

• Work as a team member, sharing knowledge and experience in order to enhance efficiencies

• Work closely with team members in order to deliver team goals and objectives

Clients and business development

• Build good client rapport through day to day liaison, aligned to the Savills brand

• Ensure that a high level of professional relationship is maintained at all times in any communication with clients and tenants

Financial

• To ensure department targets are met on monthly basis

• To ensure renewals are done on time and make sure that the rental cheques are received and sent to the Landlords office on time

Systems and process

• Microsoft Office suite knowledge and skills

• Ability to follow end to end process, identifying and recommending process change to maximise efficiencies and encourage this in others

• Ensure accurate and timely input of data into the Excel sheets / software wherever applicable

• Knowledge of Happy Tenant, Yardi or PACT an advantage but not a requirement

Skills, Knowledge and Experience

• Highly organised and methodical

• Excellent at multi-tasking

• Good attention to detail

• Confident, outgoing with excellent communication skills – English as primary business language

• Experience in working with a client and customer facing role

• Professional office experience, preferably in the a Property Management department

• Good interpersonal skills – team approach

• Proactive and Creative

• Other requirements include Microsoft Office skills (namely in MS Excel & MS PowerPoint) for document production.