PSQ Support Analyst

The Corporate Patient Safety & Quality (PSQ) Support Analyst provides operational, analytical, and administrative support to the Corporate Patient Safety & Quality Department. The role supports the implementation of corporate quality and patient safety initiatives through document control, data analysis, reporting, quality improvement coordination, policy management, accreditation support, and project administration. The incumbent serves as a central resource for maintaining standardized corporate quality documentation, collecting key performance indicators (KPIs) were applicable, supporting governance activities, and facilitating communication between corporate and facility teams to promote continuous quality improvement and patient safety.

The post holder will:

1. Corporate Quality & Patient Safety Support

• Provide day-to-day operational support to the Corporate Patient Safety & Quality Department.

• Coordinate departmental activities, meetings, projects, and follow-up actions.

• Track departmental action plans and ensure timely completion of assigned deliverables.

• Support implementation of corporate quality and patient safety initiatives across NMC facilities.

• Assist in coordinating quality improvement projects and organizational priorities.

2. Data Analysis & Reporting

• Collect, validate, and consolidate quality and patient safety data from all facilities.

• Develop and maintain dashboards.

• Support in monthly, quarterly, and annual corporate quality reports.

• Identify data inconsistencies and liaise with facilities for clarification and correction.

• Prepare presentations whenever needed.

3. Document Control & Quality Management System

• Serve as the Corporate Document Controller for the Patient Safety & Quality Department.

• Maintain the centralized document management system.

• Coordinate development, review, approval, publication, revision, archival, and withdrawal of corporate documents.

• Ensure compliance with corporate document control standards.

• Maintain version control and document history.

• Monitor document review schedules and coordinate periodic reviews.

• Ensure standardized document templates are consistently applied.

• Support users regarding document management processes.

4. Accreditation & Regulatory Support

• Support preparation for accreditation surveys (JCI and other applicable standards).

• Maintain evidence repositories for accreditation activities.

• Track completion of accreditation action plans.

• Coordinate submission of required quality-related documents.

5. Governance & Meeting Coordination

• Coordinate Corporate Patient Safety & Quality committee meetings.

• Prepare meeting agendas, minutes, presentations, and action trackers.

• Monitor completion of committee actions.

• Maintain governance records and documentation.

6. Quality Improvement Support

• Assist in monitoring organization-wide quality improvement initiatives.

• Track project milestones and outcomes.

• Assist in Root Cause Analysis (RCA), Failure Mode and Effects Analysis (FMEA), and other quality improvement activities.

• Compile reports demonstrating quality improvement achievements.

7. Communication & Coordination

• Act as liaison between Corporate PSQ and facility PSQ teams.

• Coordinate information requests from facilities.

• Ensure timely dissemination of corporate quality communications.

• Support standardization initiatives across the organization.

8. Administrative Support

• Maintain departmental records and filing systems.

• Prepare presentations, reports, spreadsheets, and correspondence.

• Coordinate logistics for departmental meetings, workshops, and training sessions.

• Support special projects assigned by department leadership.

Occupational Safety and Health Management Systems

• Comply with reasonable OSH instructions, policies and safe working procedures

• Use of appropriate personal protective equipment and safety systems.

• Be familiar with emergency and evacuation procedures

• Not willfully or recklessly endanger anyone’s health and safety

• Assist with the preparation of risk assessments

• Report OSH Hazards, incidents, Near misses and issues

• Reduce, Reuse, Recycling of waste as much as possible

• Attend all OSH Trainings, awareness programs and mock drills.

• Participates in the OSHMS audits, inspections, ensuring standards are maintained

Infection Prevention and Control:

• IPC is everyone’s responsibility. All staff are required to read and implement the NMC IPC Policy and Strategy in an effort to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff and visitors.

• The strictest hand hygiene, 5 moments of hand hygiene, bare below the elbows and environmental care, will be expected of all staff, including the post holder, at all times

Education

• Bachelor’s degree in science-based academic background, Data Science, Health Informatics, Healthcare Administration, Quality Management, or another related discipline.

• Professional certification in Data Analytics.

Experience

• Minimum 3–5 years of experience in healthcare quality, patient safety, healthcare administration, document control, or data analysis.

• Experience within a corporate healthcare environment is preferred.

• Experience supporting accreditation activities (JCI preferred).

• Experience with healthcare quality reporting and KPI analysis.

Knowledge

• Healthcare Quality Management

• Patient Safety principles

• Clinical Quality Indicators

• Quality Improvement methodologies

• Document Control principles

• Accreditation standards (JCI preferred)

• Healthcare governance

• Risk Management concepts

• Data management and reporting

Skills

• Strong analytical and problem-solving skills.

• Excellent organizational and time management abilities.

• Advanced Microsoft Excel skills.

• Proficiency in Microsoft Power BI (preferred).

• Proficiency in Microsoft Word, PowerPoint, and Outlook.

• Excellent report writing and presentation skills.

• Strong attention to detail.

• Excellent verbal and written communication skills.

• Ability to manage multiple priorities simultaneously.

• Strong interpersonal and stakeholder management skills.

• Ability to maintain confidentiality.

• Project coordination skills.