Receptionist (Arabic speaker)

About The Role

CBRE Excellerate is a leading global provider of integrated facilities and corporate real estate management, we are recruiting for an Arabic speaking receptionist to join our team and deliver the Soft Facilities Management services located on the client account.

The position is responsible for making a world class first impression of the organisation, upholding the client values and carefully stewarding customers through moments that matter. Exceptional work and strong problem-solving skills are crucial to the role. Our team are beholders to a series of service standards that reflect core behaviors that should be embodied in every interaction made.

Key Responsibilities

• Manage the Visitor Management system, ensuring all guests receive a memorable and professional welcome, with all badges prepared in advance of arrival for a seamless user experience for the building
• Welcome all internal colleagues in a courteous and professional manner
• Maintain complete ownership of the reception area and its surrounding areas by collaborating with all colleagues and service partners to ensure it reflects a positive image of the company
• Assist with issuing and delivery of lost and forgotten passes when applicable
• Use the technology platform to ensure all loaned items are scanned in and out within agreed timelines
• Actively and positively engage with colleagues, clients and other stakeholders to ensure a seamless service experience and coordination across departments
• Provide general administrative support to various departments, including photocopying, filing, and data entry
• Ensure that all matters that may impact the smooth running of the building and facilities are immediately reported and collaborate with the relevant stakeholders to ensure timely closure of tickets and jobs
• Provide support to the admin team by posting and assigning workplace tickets on the Helpdesk system
• Assist the Admin team in the management of the Desk Booking system
• Build and maintain strong working relationships with the Security Team, ensuring that the building is secure at all times
• Report health and safety hazards and take proactive action to resolve the risk where appropriate
• Provide information in relation to local transport links and service statuses so guests are provided with up-to-date information for their onward journeys
• Hold general knowledge of local amenities and directions
• Be familiarised with the Workplace Coordinator roles to provide cover as and when required
• Must be operationally hands on to assist wider team during peak periods and work flexible hours from time to time
• Perform other duties as assigned
  
  

Communication Skills

• Ability to comprehend and interpret instructions, short correspondence, and memos, and ask clarifying questions to ensure understanding
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor/manager
  
  

Experience / Skills Required

• Proven experience as a receptionist or in a similar role, preferably in a hotel / service industry / corporate environment
• Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good morale
• Excellent communication and interpersonal skills, with a professional manner
• Strong organisational skills and attention to detail
• Ability to multitask and prioritise tasks effectively in a fast-paced environment
• Positive attitude, with a willingness to learn and adapt to new challenges
• Ability to maintain confidentiality and handle sensitive information with discretion
• Punctuality and reliability are essential
• Comfortable with and embracing of new technologies and digital tools
• Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint)