Recovery Agent - Car Rental
Milele
Date: 3 hours ago
City: Dubai
Contract type: Full time
About The Role
As a Recovery Agent, you'll be the front line of Milele's Recovery function for our car rental and Leasing-to-Own (LTO) business. You'll manage day-to-day traffic fine tracking, follow up on overdue rental and LTO payments, and help keep our customers and fleet compliant with UAE traffic regulations — working closely with the Recovery Lead and our Sales, Fleet and Finance teams.
What You'll Do
As a Recovery Agent, you'll be the front line of Milele's Recovery function for our car rental and Leasing-to-Own (LTO) business. You'll manage day-to-day traffic fine tracking, follow up on overdue rental and LTO payments, and help keep our customers and fleet compliant with UAE traffic regulations — working closely with the Recovery Lead and our Sales, Fleet and Finance teams.
What You'll Do
- Download and update daily traffic fine details from the Dubai Police and RTA websites, keeping the master tracker accurate and current
- Review pending and disputed fines, verify records, and follow up with customers to ensure timely clearance
- Send morning and evening Amber Alert notifications and reminders to customers with outstanding fines or dues
- Follow up on overdue rental and LTO payments, escalating unresolved cases to the Recovery Lead as needed
- Action vehicle blocking/unblocking requests for non-compliant customers as directed, communicating clearly throughout
- Create purchase orders and coordinate with Finance to confirm payments received and ensure accurate invoicing in Odoo
- Maintain up-to-date tracker sheets reflecting fine and payment status
- Respond to customer queries related to fines and recoveries with professionalism and urgency
- Strong organizational skills and attention to detail, with the ability to manage multiple cases at once
- Comfortable working with Microsoft Office and ERP/tracking systems (Odoo or similar); willing to learn RTA/Dubai Police portals
- Good communication skills in English (Arabic or Hindi/Urdu a plus), with a customer-friendly, solution-focused approach
- Ability to stay calm and effective under pressure with time-sensitive, high-volume tasks
- A team player who takes ownership and follows through on open items
- Bachelor's degree or diploma in Business, Finance, Operations or a related field (or equivalent practical experience)
- 1–3 years of experience in collections, recovery, operations or customer service — experience in car rental, leasing or automotive is an advantage
- Basic knowledge of UAE traffic procedures is a plus, but full training will be provided
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Business Development Executive
CRIF,
Dubai
4 days ago
CRIF is a global company which supports and creates value for financial institutions, businesses and consumers, in a way in which they can make informed decisions. Established in 1988 in Bologna (Italy), CRIF has an international presence, operating over four continents (Europe, America, Africa and Asia). CRIF is currently the market leader in continental Europe in the field of banking...
Food Runner
Fundamental Hospitality,
Dubai
1 week ago
Fundamental Hospitality is looking to hire a Food Runner to join our team in Dubai.Requirements:Previous experience in a similar role within high-end restaurant conceptsFluent in English, additional European languages will be advantageousCurrently based in Dubai and available to attend a trial shiftWhat We Offer:Competitive SalaryWork Visa & Medical Insurance30 days paid annual leaveEmployee discounts across our venuesJoining flight ticket (for...
Account Manager
Mindware,
Dubai
1 week ago
Job TitleAccount ManagerJob ScopeThe Account Manager is accountable for the promotion of the company products/services, through a well-defined strategy and sound partnerships with existing/potential partners. S/He works towards optimizing sales volumes and champions marketing programs.Main Duties And ResponsibilitiesDefine and implement the strategy and roadmap of the assigned products/services line in alignment with the management teamLead the partners’ relations in alignment...
