Recovery Agent - Car Rental
Milele
Date: 2 weeks ago
City: Dubai
Contract type: Full time
About The Role
As a Recovery Agent, you'll be the front line of Milele's Recovery function for our car rental and Leasing-to-Own (LTO) business. You'll manage day-to-day traffic fine tracking, follow up on overdue rental and LTO payments, and help keep our customers and fleet compliant with UAE traffic regulations — working closely with the Recovery Lead and our Sales, Fleet and Finance teams.
What You'll Do
As a Recovery Agent, you'll be the front line of Milele's Recovery function for our car rental and Leasing-to-Own (LTO) business. You'll manage day-to-day traffic fine tracking, follow up on overdue rental and LTO payments, and help keep our customers and fleet compliant with UAE traffic regulations — working closely with the Recovery Lead and our Sales, Fleet and Finance teams.
What You'll Do
- Download and update daily traffic fine details from the Dubai Police and RTA websites, keeping the master tracker accurate and current
- Review pending and disputed fines, verify records, and follow up with customers to ensure timely clearance
- Send morning and evening Amber Alert notifications and reminders to customers with outstanding fines or dues
- Follow up on overdue rental and LTO payments, escalating unresolved cases to the Recovery Lead as needed
- Action vehicle blocking/unblocking requests for non-compliant customers as directed, communicating clearly throughout
- Create purchase orders and coordinate with Finance to confirm payments received and ensure accurate invoicing in Odoo
- Maintain up-to-date tracker sheets reflecting fine and payment status
- Respond to customer queries related to fines and recoveries with professionalism and urgency
- Strong organizational skills and attention to detail, with the ability to manage multiple cases at once
- Comfortable working with Microsoft Office and ERP/tracking systems (Odoo or similar); willing to learn RTA/Dubai Police portals
- Good communication skills in English (Arabic or Hindi/Urdu a plus), with a customer-friendly, solution-focused approach
- Ability to stay calm and effective under pressure with time-sensitive, high-volume tasks
- A team player who takes ownership and follows through on open items
- Bachelor's degree or diploma in Business, Finance, Operations or a related field (or equivalent practical experience)
- 1–3 years of experience in collections, recovery, operations or customer service — experience in car rental, leasing or automotive is an advantage
- Basic knowledge of UAE traffic procedures is a plus, but full training will be provided
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