REGIONAL PRODUCT SUPPORT SPECIALIST, MIDDLE EAST & TURKEY

Mission



We are looking for a



REGIONAL PRODUCT SUPPORT SPECIALIST - MIDDLE EAST & TURKEY



Department: Aftermarket
Location: Dubai, UAE
Recruiting Manager: Hisham Loay, Regional Aftermarket Manager



ROLE OVERVIEW

Dynapac is seeking a highly motivated and technically skilled Regional
Product Support Specialist to support our dealer network and customers
across the Middle East and Turkey. The successful candidate will serve as
the primary technical expert for Dynapac equipment, providing field
troubleshooting through dealers, dealer coaching, warranty administration,
machine commissioning, and technical liaison support between dealers,
customers, and Dynapac factories. Dynapac range of equipment includes
Rollers, Pavers, Feeders, and Light Equipment.

This role requires extensive field engagement, strong diagnostic
capabilities, and the ability to develop dealer service capabilities while
ensuring high levels of customer satisfaction and equipment uptime.

KEY RESPONSIBILITIES



Dealer Development & Coaching

• Act as the primary product support & technical interface for the

regional dealer network.

• Coach dealers and customers on machine applications, best operating

practices, and the safe and efficient use of Dynapac equipment.

• Develop dealer service capabilities through hands-on coaching and

technical training, enhancing diagnostic, troubleshooting, and repair
competencies.

• Conduct regular dealer visits to evaluate workshop standards, service

quality, and technical competencies.

• Support dealers and customers in implementing service best practices

and improving customer support performance.




Technical Support & Service

• Assist key customers and dealers during major projects and critical

machine delivery.

• Provide advanced technical support for Dynapac products
• Diagnose and resolve complex machine, hydraulic, electrical,

electronic, and engine-related issues in the field.

• Support dealers and customers in troubleshooting machine breakdowns

and performance concerns.




Warranty & Quality Management

• Manage warranty claims review, validation, and submission through

warranty management system in accordance with company policies

• Analyze warranty trends, product issues & collaborate with dealers

and factories to drive corrective and preventive actions.

• Maintain detailed technical reports and service documentation.
  

Dealer & Product Company Coordination

• Serve as the key liaison between regional dealers & Dynapac Product

Companies (PC).

• Lead product introductions, investigations, technical solutions,

product updates, and field actions.

• Implement of PC recommendations and technical campaigns within the

region.




ABOUT YOU

• Bachelor's Degree or Diploma in Mechanical, Electrical, Automotive,

Industrial Engineering, or a related technical discipline.

• Minimum 5 years of experience in technical support, field service, or

aftermarket operations within construction equipment, road machinery,
or heavy equipment industries.

• Hands-on troubleshooting experience with hydraulic, electrical,

electronic, and engine systems.

• Experience with pavers, rollers, asphalt equipment, or similar heavy

machinery is highly preferred.

• Customer-focused with strong problem-solving skills
• Willingness to travel extensively in the region
• Well-organized with effective planning and prioritization abilities
• Positive, proactive, and solution-oriented mindset
• Strong team player who performs well under pressure
• Excellent communication and relationship-building skills. Fluent

English (written and spoken) is mandatory. Arabic, Turkish, or French
language skills would be advantageous.





Profil recherché