Remote Customer Care Associate

Marlow Hiring


Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote

We're seeking a Remote Customer Care Associate to support customers with friendly, efficient, knowledgeable service.

Key Responsibilities

  • Respond promptly to customer questions and concerns
  • Guide customers through processes, products, or services
  • Log and track interactions in the support system
  • Work with the team on escalated cases
  • Contribute to a positive experience at every touchpoint

Requirements

  • Strong written and verbal communication
  • Customer service experience preferred
  • Comfortable working remotely with minimal oversight
  • Patient, empathetic problem-solving approach
  • Basic computer skills and familiarity with support tools

Benefits

  • Retirement/401(k) matching
  • Company-provided laptop and tech
  • Paid parental leave
  • Mental health days
  • Co-working space allowance

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