Remote Customer Support Representative

PrismHelix


Date: 3 hours ago
City: Abu Dhabi
Contract type: Full time
Remote

We're seeking a Remote Customer Support Representative to provide great service across phone, chat, and email.

Key Responsibilities

  • Respond to customer questions quickly and professionally
  • Resolve complaints and issues with a solutions mindset
  • Log customer interactions accurately in the support system
  • Escalate complex issues to the right team
  • Keep a positive, customer-first attitude

Requirements

  • Strong verbal and written communication
  • Customer service experience preferred
  • Comfortable with CRM/helpdesk software
  • Patient, empathetic, solution-focused approach
  • Reliable internet for remote work

Benefits

  • Company-provided laptop and tech
  • Paid parental leave
  • Retirement/401(k) matching
  • Wellness and fitness stipend
  • Internet and utility reimbursement

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