Residence Manager

Company Description

Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.

Key Features:

Stunning Waterfront Setting:

Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.

Luxurious Accommodations:

Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.

World-Class Dining:

Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.

State-of-the-Art Facilities:

Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.

Exceptional Service:

At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.

Job Description

Key Responsibilities

• Lead and orchestrate the complete homeowner journey across all five phases: Handover, Welcome & Orientation, The Art of Living Well, Community, Seamless Living, and Rental Program management.
• Establish and maintain Rixos legendary service standards through implementation of comprehensive operational procedures that reflect our commitment to creating "the grandest of feelings".
• Build and nurture lasting relationships with homeowners, serving as their primary point of contact and trusted advisor for all residential needs and lifestyle enhancement opportunities.
• Oversee property operations, including maintenance excellence, security protocols, concierge services, housekeeping standards, and amenity management, to ensure pristine residential environments.
• Collaborate with departmental managers to deliver integrated services across Property & Maintenance, Lifestyle & Domestic Services, Hospitality Services, Community & Communication, and Security & Access.
• Manage financial performance and budget oversight for residential operations, ensuring optimal resource allocation whilst maintaining service excellence and homeowner satisfaction.
• Lead, develop, and inspire a high-performing residential Team members, fostering a culture of excellence that embodies Rixos values of charismatic and thoughtful service.
• Coordinate with Homeowners Association management, ensuring transparent communication and effective governance that supports community harmony and property value enhancement.
• Implement and monitor health, safety, and security protocols that provide peace of mind whilst maintaining the welcoming atmosphere characteristic of Rixos residences.
• Drive continuous improvement initiatives through homeowner feedback collection and analysis, ensuring services evolve to exceed expectations and maintain competitive advantage.
• Serve as ambassador for local community engagement, leveraging Rixos position "in the heart" of Dubai Islands to provide authentic destination experiences for homeowners.
• Coordinate special events, celebrations, and community activities that foster connections amongst residents whilst showcasing the sophisticated lifestyle that defines Rixos living.
• Champion and represent the Residences with the colleagues at the Hotel and foster a collaborative and supportive environment with the hotel's Team members.

Qualifications

Essential Requirements

• Bachelor’s degree in hospitality management, Business Administration, or Real Estate Management or equivalent experience.
• Minimum 5-7 years senior management experience in luxury residential or hospitality operations
• Proven track record in luxury customer service delivery and relationship management
• Strong financial acumen with budget management and P&L responsibility experience
• Excellent communication skills with the ability to engage with high-net-worth individuals
• Leadership experience in managing cross-functional teams of 15+ team members.
• Proficiency in property management systems and Microsoft Office Suite

Desired Qualities

• Experience with luxury residential properties or private club management
• Knowledge of the local market and comparative luxury service providers
• Project management certification or demonstrated complex project delivery experience
• Understanding of HOA governance and condominium association management
• Multilingual capabilities reflecting regions diverse community
• Previous experience with Fairmont, Accor, or comparable luxury hospitality brands
• Demonstrated passion for creating exceptional lifestyle experiences

Additional Information

1. Competitive Salary and Compensation:
   • Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
2. Training and Development Opportunities:
   • Access to training programs and development opportunities to enhance skills and advance within the company.
3. Career Advancement:
   • Opportunities for career growth and advancement within the Rixos Hotels group.
4. Health and Wellness Benefits:
   • Comprehensive health insurance coverage.
5. Employee Recognition Programs:
   • Recognition programs to acknowledge and reward outstanding performance and dedication.
6. Work-Life Balance:
   • Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.
7. Uniforms and Dress Code:
   • Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
8. Social Events and Activities:
   • Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.
9. Transportation Services:
   • Transportation services.
10. Employee Wellness Programs:
    • Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.