Resident Systems Engineer – Microsoft Infrastructure

Location: Dubai, UAE – Client Site (On-Site)

Experience: 5+ Years

Employment Type: Full-Time

Job Overview

Proxima Networks seeks an experienced Resident Systems Engineer to provide on-site L1 and L2 technical support for Microsoft infrastructure and enterprise IT systems at a client location in Dubai.

The ideal candidate should have strong hands-on experience in Microsoft infrastructure, Microsoft 365, virtualization, and systems administration, with excellent troubleshooting skills and the ability to independently manage day-to-day IT operations while coordinating with L3 support for complex technical issues.

Key Responsibilities

• Provide on-site L1 and L2 systems and infrastructure support, escalating complex technical issues to L3 support when required.
• Manage and troubleshoot Windows Server, Active Directory, Group Policy, and user permissions.
• Administer Microsoft 365, Entra ID, Teams, Intune, and SharePoint Online.
• Manage Microsoft 365 licensing, users, roles, and access permissions.
• Support Microsoft security services, including MFA, Conditional Access, and Microsoft Defender.
• Administer and troubleshoot Exchange Online.
• Manage and support VMware or Hyper-V virtual environments.
• Monitor and manage backup and recovery operations.
• Troubleshoot DNS, DHCP, VLANs, VPNs, and TCP/IP connectivity issues.
• Provide hands-on infrastructure and end-user technical support.
• Manage incidents and service requests in accordance with agreed SLAs.
• Coordinate with L3 support teams and third-party providers to ensure timely resolution of complex issues.
• Maintain accurate system documentation, incident records, and change logs.
  
  
  

Requirements

• Minimum 5 years of hands-on Systems Administration experience in enterprise IT environments.
• Strong Windows Server and Active Directory administration skills.
• Strong Microsoft 365 administration experience.
• Hands-on experience with Entra ID, Intune, Teams, and SharePoint Online.
• Good understanding of Microsoft security and access management.
• Strong VMware or Hyper-V administration experience.
• Experience with backup and recovery solutions.
• Strong networking fundamentals and troubleshooting skills.
• Experience providing L1/L2 infrastructure support and coordinating technical escalations.
  
  
  

Preferred Qualifications

• Microsoft Azure knowledge.
• PowerShell scripting experience.
• Exchange / Hybrid Exchange experience.
• Microsoft certifications such as AZ-802, MD-102, SC-300, AZ-104, or equivalent.
• Legacy MCSE / MCSA certifications are also valued.
  
  
  

General Requirements

• Excellent communication and interpersonal skills.
• Ability to work independently at a customer site.
• Strong documentation and incident-management skills.
• Ability to coordinate effectively with L3 teams and external service providers.
• Strong customer-facing and problem-solving skills.
• Candidates currently residing in the UAE preferred.
  
  
  

Note: This is a hands-on infrastructure administration role. Candidates should have substantial systems administration experience beyond basic helpdesk or desktop support.