Retail Store Planner - Mall of the Emirates

TITLE: RETAIL STORE PLANNER

REPORTING LINE: Store Director

OVERALL MISSION:

The Retail Store Planner contributes as directly as possible to the business of the store and to the quality of service to customers by ensuring an optimal management of the store stocks and flows.

His/her goal is to get the right product at the right moment in store to improve and sustain sales.

She/he oversees the replenishment plan and the replenishment strategy of her/his store.

She/he will occupy a key position between store team (sales & stock team), logistic team (LDC, Central warehouse, Operations) and subsidiary retail merchandising & planning teams.

She/he will implement and follow closely KPIs related to her/his activity.

MAIN MISSIONS

• Stock Quality & stock month coverage responsibility

• Stock quality & Sales follow up:
• Analyze, identify and closely follow up the key selling items by Métier at different levels: SKUs, model, category and implement relevant KPI (MOS, Sell trough)
• Arrange weekly meetings with In-store Sales floor manager to align on the product offer in store
• Apply the product strategy defined with Store team & Retail Merchandising
• Proactively advise and promote slow moving items to the Sales team
• Proactively monitor and flag product shortage or risk of shortage and propose alternatives
  
  

• Stock month coverage:
• Define, follow, and optimize the right stock coverage for the store to ensure the realization of the store’s sales target and align the guidelines from the subsidiary retail merchandising team
• Implement relevant KPIs:
• MOS, Sell trough, Stock ageing and ensuring rotation of products from remote warehouse
• Share weekly KPIs and strategy with the store manager
• In-store space capacity monitoring:
  
  

• Storage capacity:
• Monitor closely the storage capacity to avoid saturation of the in-store stockroom and to enhance the store sales strategy (by available stockrooms and by métiers)
• Help to organize the store stockrooms (front & back & remote) based on the product offer strategy defined by the Floor Manager
• Product Call Strategy
  
  

Where (and when) applicable

• Min / Max settings CEGID/COCKPIT: Implement with in-store floor managers the min / max CEGID/COCKPIT settings with the store remote stockroom, based on the product offer, the sales strategy and the storage capacity. Follow up and revise them on regular basis
• Special events: Anticipate and adapt the product call based on peak seasons (Fashion weeks, Year-end celebrations), store commercial events (Trunk shows and Métiers Discoveries), new products’ launches, and support phase out process, in collaboration with the Merchandising team
• Follow up with LDC your product call and control your replenishment plan vs reality: strong communication to share priorities & needs
• Relations with other Group actors
• Work closely with Store management team to reach KPIs
• Collaborate closely with local Logistic team & Operations team
• Collaborate closely with RM teams (RM & Planning): alert for stock shortage and request of stock rebalancing
  
  

MEASURES OF SUCCESS

• Optimum stock levels across all metiers in store
• Efficient rotation of stock to maximum sell through rates
• Achievement of the monthly/annual sales budget
• Increased product awareness of the store team
• Strong collaboration levels with all stores and corporate actors
• Build store partnership and community with the HQ Planning team
  
  

PROFILE

• At least 2 years’ experience in Retail back office or Planning/Supply Chain
• Good understanding of supply chain basic concepts
• Good knowledge of forecasts methodologies and tools
• Excellent behavioral and communication skills, leadership, ability to work with sales teams and liaise with corporate teams
• Very organized, rigorous, and reliable
• Excellent analytical skills
• Business and service-oriented, proactive to propose improvements and support other team members.
• Proficient with Excel (PIVOT, Xlookup functions), Word, Power point
  
  

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.