Safety Agent - DoubleTree by Hilton Resort & Spa Marjan Island

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! A Safety Agent is responsible for monitoring hotel premises, preventing and responding to safety and security incidents, and ensuring a safe environment for Guests, Team Members, and all individuals on the property.

Responsibilities

Here's what you'll do during a typical day:

• Maintain safety and security: Monitor interior and exterior hotel premises to identify and address safety hazards, security risks, threats, and undesirable conditions while ensuring the protection of Guests, Team Members, visitors, and hotel assets.
• Conduct security patrols and inspections: Perform routine patrols and inspections throughout the property to maintain a safe and secure environment and ensure compliance with safety standards.
• Assist with investigations: Conduct preliminary incident investigations, gather relevant information, document findings, and support management with accurate reporting and follow-up actions.
• Maintain accurate documentation: Prepare, update, and ensure the accuracy of security reports, incident records, patrol logs, and other security-related documentation.
• Respond to emergencies: Act promptly in response to safety hazards, fires, medical incidents, accidents, and security threats to protect people and property.
• Ensure fire and life safety compliance: Monitor, inspect, and help maintain firefighting equipment and safety systems to ensure compliance with hotel and regulatory requirements.
• Support incident management: Assist management in handling disturbances, accidents, security incidents, and other situations requiring immediate attention.
• Provide exceptional guest assistance: Respond to guest inquiries, concerns, and requests with professionalism, efficiency, and a strong commitment to guest satisfaction.
• Promote health and safety standards: Follow and uphold all Occupational Health & Safety (OH&S) regulations, hotel policies, procedures, and emergency response protocols.
  
  

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

The Following Capabilities And Qualifications Would Be Advantageous

• Previous experience in security operations, preferably within the hospitality industry or environments with high volumes of people movement.
• Current and valid qualifications in fire safety, first aid, and emergency response procedures.
• Strong knowledge of safety and security practices, risk assessment, and incident management.
• Excellent interpersonal and communication skills, with the ability to interact professionally with Guests, Team Members, contractors, and visitors.
• High standards of personal presentation and professionalism in accordance with company and brand standards.
• Experience in CCTV monitoring, access control systems, and security reporting would be an advantage.
• Strong problem-solving skills with the ability to remain calm and make sound decisions under pressure.
• Ability to work collaboratively within a team while maintaining a guest-focused approach to service.
• Flexibility to adapt to changing situations and respond effectively to emergencies and operational requirements.
  
  

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

About The Team

How We’ll Help You Thrive

Benefits

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.