Sales Consultant

Role Purpose To Offer Exceptional customer service whilst maximising all sales opportunities

Key Accountabilities

 Deliver excellent customer service

 Follow the sales process in order to maximize sales

 Understand features and benefits of all Travelex product lines

 Use every opportunity to upsell and cross-sell

 Recognize the warning signs of questionable transactions and mitigate possible effects of the sale

 Adhere to promotional marketing offers

 Manage till stocks

 Achieve individual KPI’s/target

 Fully investigate over and shorts (differences) and report

 Adhere to company and location policy and procedures ,including Audit, Risk, Health & Safety, Security and customer service requirements

 Ensure compliance to legal and corporate requirements

 Maintain high standards of housekeeping and presentation of stores

 Contribute to the success of the team

 Complete training within required timelines

Role- Specific Experience And Skills

 Retail , cash handling and/or banking experience

 Good customer service skills

 Good numerical ability

 Good knowledge of product , services and procedures

 Demonstrated experience working with computer systems

 Ability to work independently as well as in a team environment

 Ability to handle routine activities with attention to accuracy and detail

 Flexibility to work different shifts and locations as required

 English language skills

General experience and personal qualities

 Self- aware , open minded with a high degree of personal and professional integrity

 The ability to build and manage relationships , developing trust and credibility with customers , partners, peers , teams , internal and external stakeholders

 A strong record of performance delivery in their areas of expertise , through increased sales and /or performance against KPI’s

 The ability to analyze issues and solve problems

 Drive customer focus in everything we do to gain and retain high quality customers for the long term success of Travelex