Sales Operations Manager

Role Overview

The Sales Operations Manager is the operational backbone of OSN's Commercial function, working across

OSN TV, OSN+ streaming, and OSN Advanced CTV. This role sits at the intersection of pre-sales, after-

sales, finance, agency relationship management, and ad tech coordination — owning the processes that

turn a client conversation into a booked, delivered, and renewed campaign.

Key Responsibilities

Pre-Sales & Proposals

– Build and turn around client and agency proposals across OSN TV, Advanced CTV, and OSN+, working

directly with ad tech on specs, pricing, and inventory availability

– Support the Commercial Director in structuring scenario-based media plans, rate card application, and budget

recommendations

Agency & Client Relationship Management

– Own day-to-day relationships across media agency holding groups (Big 6 + Indp agency) and direct clients

– Act as the primary operational point of contact between agencies and OSN once a deal is in motion

After-Sales & Account Management

– Manage live campaigns post-booking: reporting, optimisation requests, and renewal conversations

– Generate KPI and performance reports, analysing delivery data to identify trends and improvement

opportunities

Cross-Channel Coordination

– Act as the connective layer linking OSN TV, Advanced CTV, and OSN+ into single, unified client proposals

– Coordinate with ad tech operations to ensure proposals reflect real-time inventory, specs, and pricing

Finance & Reporting

– Manage invoicing, payment follow-ups, and financial reporting with clients, agencies, and third parties

– Track revenue performance by holding group and support forecast accuracy in coordination with the

finance/operations team

Business Development Support

– Identify and qualify new agency and direct-client opportunities

– Support agency roadshow scheduling, follow-up, and pipeline tracking

Candidate Requirements

– 8+ years of experience in media/ad operations, account management, or sales operations within digital,

broadcast, or streaming media in the UAE/MENA region

– Proven experience managing top-tier publisher or platform accounts, with direct exposure to agency and

direct-client relationships

– Strong working knowledge of campaign management, digital ad operations, and ad serving platforms (e.g.

Google Ad Manager or equivalent)

– Demonstrated ability to manage invoicing, financial reporting, and budget control processes

– Experience producing KPI and performance reporting for internal and client-facing audiences

– Strong cross-functional collaboration skills, with experience coordinating between sales, ad tech, and finance

teams

– Fluency in English and Arabic; French is an advantage