Sales Support Specialist - Emirati Nationals
Hitachi Energy
Date: 2 weeks ago
City: Dubai
Contract type: Full time
Position Summary
The Sales Support Specialist is responsible for managing the end‑to‑end order processing cycle, ensuring timely and accurate handling of customer sales orders, purchase orders, logistics documents, invoicing, and master data requests. This role requires strong coordination across sales, Project management, procurement, logistics, finance, and master data teams to ensure smooth and compliant order execution.
Key Responsibilities
The Sales Support Specialist is responsible for managing the end‑to‑end order processing cycle, ensuring timely and accurate handling of customer sales orders, purchase orders, logistics documents, invoicing, and master data requests. This role requires strong coordination across sales, Project management, procurement, logistics, finance, and master data teams to ensure smooth and compliant order execution.
Key Responsibilities
- Sales Order Creation – Create and update Sales Orders in ERP (SAP and related tools), customer code creation. validate material, pricing, and delivery terms,
- Purchase Order Creation – Raise accurate Purchase Orders and coordinate with suppliers for confirmations, PO acknowledgements.
- Inbound Delivery (IBD) – Prepare inbound delivery documents and coordinate with warehouse/factories/ logistics and internal stakeholders.
- Goods Receipt Note (GRN) – Perform GRN posting after physical receipt and verification of goods.
- Outbound Delivery (OBD) – Generate outbound delivery documents and coordinate dispatch with warehouse/factories/business unit location. Coordination of documents with customers for LC claims and uploading of documents in customer portals for payment purposes.
- Post Goods Issue (PGI) – Execute PGI in ERP and ensure documentation accuracy.
- Tax Invoice processing and record keep as per unique sale order no. – Issue legally compliant tax invoices with correct pricing and tax details.
- Proforma Invoice – Prepare Proforma Invoices for advance payments or export requirements.
- Down Payment Request (DPR) – Generate DPRs and coordinate with Finance for tracking and approvals.
- Bank Guarantees processing and record upkeep – Process BG amendment requests and maintain records.
- MDG – Vendor creation, extension, and modification requests with complete documentation.
- PDF Modifications – Edit and prepare corporate documents in PDF.
- Other Requests – Support miscellaneous documentation, coding of VIM (vendor invoice management) invoices as per Sale order nos. and instructions from stakeholders, Creation of POs/Requests in SAP Ariba, reporting and coordination.
- Bachelor’s degree in business, Supply Chain, Engineering, or relevant field.
- 2–4 years of experience in sales support, order handling, or supply chain operations.
- Knowledge of ERP systems (SAP preferred).
- Strong communication and coordination skills.
- Proficiency in MS Office, SAP(Reiwa), ERP tools, accounting tools and PDF tools.
- Detail-oriented with problem‑solving skills
- Accuracy & Attention to Detail
- Customer Focus
- Time Management and flexibility to align with stakeholders in different time zones.
- Cross-functional Collaboration
- Process & Compliance Orientation
- Analytical Thinking
- Adaptability
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Barista Maestro
Emirates Flight Catering,
Dubai
5 hours ago
Responsibilities Champion the consistent preparation and presentation of coffee and other beverages across all outlets, ensuring adherence to the highest quality standards. Develop, maintain and comply with the Standard Operating Procedures (SOPs) for beverage service to drive consistency and elevate service delivery. Enhance team capabilities and skills through continuous engagement, performance monitoring, and practical guidance to strengthen skills and promote...
Senior Maintenance Management System Engineer (MMS)
Mott MacDonald,
Dubai
1 day ago
Location
Dubai, United Arab Emirates
Country
United Arab Emirates
Contract type
Permanent
Work pattern
Full Time
Market
Buildings
Discipline
Infrastructure
Job ref
15423
Recruiter contact
Shailesh Chougule
Mott MacDonald is a global engineering, management, and development consultancy committed to delivering impactful work that shapes the future.
We are a team of over 20,000 experts working across the world in more...
Pharmacy Manager
Mediclinic City Hospital,
Dubai
2 days ago
Closing date:
Number of positions: 1
Recruiter name: Ruba Hijah
Reference number: 70330
Mediclinic City Hospital | Dubai | United Arab Emirates
MAIN PURPOSE OF JOB
To lead and monitor the delivery of effective and efficient pharmacy services in line with company and regulatory standards
KEY RESPONSIBILITY AREAS
To provide strong leadership to the pharmacy team
To ensure effective and...