Security Expeditor

Company Description

Founded in 2007, Reload Logistics began as an independent logistics provider with a bold vision: to simplify and connect Africa’s complex supply chains. Over the years, we have expanded rapidly across Southern Africa and the Middle East, building a strong presence in over 13 countries.

Headquartered in Dubai, with deep operational roots in key African trade corridors, we have grown into a trusted partner for international freight forwarding, cross-border transportation, warehousing, project cargo, and customs clearance solutions. From managing over 800,000 sqm of warehousing space to operating a fleet of 1,000+ trucks and 200 rail wagons, Reload continues to invest in infrastructure and innovation.

Today, Reload Logistics is a reliable and forward-thinking logistics leader, empowering trade and connectivity across Africa and beyond.

Role Overview

The Security Expeditor plays a crucial role in ensuring the safe and secure transport of high-value commodities and managing and coordinating the escalation process during breakdown truck incidents, ensuring timely communication with internal team / clients, effective problem resolution, and accountability with transporters. This role safeguards service quality by enforcing the escalation SOP, maintaining transparent communication, and driving corrective actions.

Key Responsibilities

• Monitor and track Breakdown incidents daily.
• Trigger escalation steps as per the SOP (Day 0–10+), ensuring timely actions are taken.
• Collect and verify GPS data, visuals, and incident details for internal and client reporting.
• Draft and send structured client communications at each escalation stage (Day 4, Day 6, Day 8, Day 10+).
• Liaise with expeditors, transporters, and warehouse teams to ensure swift problem resolution.
• Coordinate transshipment execution when required, ensuring proper documentation and client notification.
• Maintain transporter performance records and recommend blacklisting where repeated failures occur.
• Work with finance to hold/release payments in line with escalation outcomes.
• Conduct root cause analysis for repeated breakdowns and submit findings to management.
• Ensure all incidents are logged, reviewed, and preventative measures are implemented.
• Verify accurate reflection of security charges in the system and confirm charges with security suppliers.
• Reconcile invoices from security suppliers and support the finance team with invoicing and related details.
• Generate and distribute weekly/monthly transporter performance reports to management to identify areas for improvement.
• Address queries from transporters and escort companies regarding security matters.
  
  

Key Skills & Competencies

• Strong problem-solving and decision-making ability under pressure.
• Excellent written and verbal communication skills (for both clients and internal teams).
• High attention to detail with ability to analyze data (GPS, transporter performance, etc.).
• Ability to identify trends, patterns, and performance gaps.
• Negotiation and conflict-resolution skills when dealing with underperforming transporters.
• Ability to enforce accountability while maintaining professional relationships.
• Organized, with the ability to manage multiple escalations simultaneously.
  
  

Key Performance Indicators

• % of escalations resolved within SOP timelines.
• Accuracy and timeliness of incident communications.
• Reduction in repeat transporter Breakdown trucks incidents.
• Compliance with financial adjustments (payment blocks/recoveries).
• Complete escort invoice verification and reconciliation within 2 working days of receipt to support timely payment processing by the finance team.
  
  

Qualifications & Experience:

• Diploma or Bachelor’s degree in Logistics, Supply Chain Management, or related field (preferred).
• 2+ years’ experience in transport, or logistics coordination roles.
• Prior experience in escalation or client-facing operations is advantageous.