Senior Officer, CBG CCS - DNE ( Alain )

First Abu Dhabi Bank (FAB)


Date: 2 weeks ago
City: Abu Dhabi
Contract type: Full time
Key Accountabilities

  • Possess hands on experience in handling walk in customers.- Possess adequate skills in managing client service counter functions.- Act as the first point of contact for walk in clients, receive instructions/documents and attend client queries.- Carry out customer identification checks in line with standard operating procedure.
  • Handle day-to-day activities assigned by the unit head for all products pertaining to Corporate client services
  • Support relationship management teams by providing operational services and support to their clientele.- Possess experience on cash management operation functions like inward and outward remittances, cheque clearing.- Possess appropriate understanding on other cash management related products & procedures.
  • Ensure complete adherence to the policies and procedures laid down by FAB for operations without compromise to controls set as per departments SOP.
  • Review SOPs as per internal Audit and RMU requirement for the process handled.
  • Ensure that designated processes are managed efficiently with a high degree of accuracy and timeliness.
  • Maintain confidentiality of customer data in line with data leakage and prevention policy.
  • Actively participate in systems changes / process enhancements / pan bank initiatives in timely and effective manner.

Job Context

  • Ensure timely service to clients and arrange to provide appropriate service either directly or in liaison with other internal departments or branches.
  • Receive customer requests/documents and provide acknowledgement back upon receipts.- Deliver customer requests/documents through the counter and obtain acknowledgement from the customer upon delivery.- Verify the authority of customers authorized representative while accepting delivering documents.
  • Manage processing of inward /outward and account to account transfers.
  • Handle processing of post-dated and current dated cheques without compromising the accuracy standards set by the unit.
  • Attend & resolve queries on time from both internal & external customers.
  • Provide appropriate statistics on MIS.

- Provide back hand support to Operations teams on: -

  • Account Opening documentation
  • Account maintenance activities
  • Corporate Credit Card operation
  • Cheque book request
  • Balance confirmation letters
  • Return Cheques
  • Payments (Inward and Outward) related queries
  • Charges related issues
  • eChannel related issues
  • Client Correspondence
  • Exception handling
  • Any other responsibilities assigned from time to time as part of job rotation exercise.

Qualifications & Experience

  • Minimum Qualification: Bachelor’s Degree / Higher Diploma
  • Minimum Experience: Minimum 2 years of banking work experience specific to the job role.

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