Senior Relationship Manager - Priority Banking

Job Description

Delivering exceptional value to high-net-worth clients, this role orchestrates the end-to-end management of priority banking relationships, ensuring tailored financial solutions that drive customer loyalty and business growth. Leveraging deep product knowledge and sound judgement, the role resolves complex client needs within policy and regulatory frameworks, balancing risk with opportunity.

Responsibilities

• Acquire new to bank HNI (High Network Individual) customer relationships satisfying the priority banking criteria through sales of liability, Asset and investment products.
• To ensure cross sell and refer business to other areas of the bank (e.g. Business Banking, Corporate Banking etc.)
• To be conversant with the full range of PRB Banking products and services
• Meet all the assigned targets on WM revenue, FX revenue, Deposits and Assets consistently month on month.
• Ensure that no mis-selling is made to the customer and the customer is made aware of all the risks, rewards, fees and charges of the products before execution of any deal.
• Ensure that the NPS (Net promotor) score is higher than 50 at all times.
• Ensure CSAT (Customer Satisfaction) score of 95%.
• 95% of the complaints and SRs (Service Requests) are resolved within the agreed TATs.
• To be fully aware of all policies relating to operational risk, sales processes, credit policy, anti-mis-selling, etc.
• To be responsible for ensuring up-to-date compliance, KYC and profiling for each client as well as maintaining a high level of confidentiality at all times.
• To be responsible for assessing customer risk, suitability of products and explaining appropriate products and services to meet client requirements.
  
  

Qualifications

• Bachelor graduate
• Experience in Priority Banking or Private Banking relationship management.
• CISI Professional Qualification
  
  

About Us

EIB

Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles.

As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career.

Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector.

We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.