SPA Receptionist

Sofitel


Date: 1 hour ago
City: Ras al-Khaimah
Contract type: Full time
Company Description

Sofitel Al Hamra Beach Resort

Job Description

We're looking for a warm, professional SPA Receptionist to join our wellness team in Ras Al-Khaimah, United Arab Emirates. This is an excellent opportunity for someone who is passionate about the spa and wellness industry and thrives in a customer-focused environment. You will be the first point of contact for our guests, delivering exceptional service while managing all aspects of spa operations with efficiency and enthusiasm.

  • Serve as the primary point of contact for all spa inquiries, bookings, and reservations from direct clients and partner hotels
  • Process and manage spa day bookings and residential spa break reservations with accuracy and attention to detail
  • Respond promptly to all customer inquiries via phone, email, and in-person, ensuring a warm and professional experience
  • Maintain comprehensive and organized records of all spa bookings, client preferences, and administrative documentation
  • Proactively follow up on provisional bookings to confirm reservations and maximize occupancy
  • Support the spa reception team to ensure consistent, high-quality customer service throughout all operations
  • Coordinate scheduling and communicate treatment details to spa therapists and staff members
  • Handle customer concerns and complaints with empathy and resolve issues efficiently
  • Manage spa inventory records and assist with administrative tasks as needed
  • Assist with spa treatments when required to support team operations
  • Work collaboratively with hotel partners and external agents to facilitate group bookings and special events

Qualifications

  • Previous experience in a spa, wellness, or hospitality reception role is advantageous
  • Background or knowledge in beauty or wellness treatments is preferred
  • Excellent interpersonal and communication skills, both written and verbal
  • Strong organizational abilities with the capacity to manage multiple tasks and meet deadlines
  • Proficiency with computer systems, booking software, and Microsoft Office applications
  • Ability to remain calm and professional while working under pressure
  • Exceptional customer service orientation with a genuine passion for guest satisfaction
  • Strong time management and prioritization skills
  • Problem-solving mindset with the ability to make decisive decisions
  • Flexibility to work weekends and adapt to changing schedules as part of the rotation
  • Professional appearance and demeanor
  • Multilingual abilities are highly desirable (Arabic and English preferred)
  • Ability to work collaboratively within a team environment
  • Valid work authorization for the United Arab Emirates

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