Student Support Administrator

At FutureLearn, we’re passionate about the power of lifelong learning. We help learners from all over the world progress in their careers – and invest in their futures.

We truly believe that up-skilling is a worthy investment, and we hope to empower our learners to take control of their careers through personalised learning pathways – giving them progress at their fingertips.

Partnering with 260+ world-class educational partners, including prestigious universities, global brands and industry partners, we offer our 20 million-strong learner community the opportunity to discover and access flexible, high-quality online courses and degrees.

We’re not here just to teach new skills (although we do that well), we want to help transform lives. FutureLearn is looking to build our teams with people who share our passion for lifelong learning, career empowerment and education for all. If that sounds like you, get in touch. You could help us achieve our biggest goal yet – becoming the world’s best AI-powered, career-based learning platform and OPM.

What is the opportunity?

The Student Support team plays a vital role in providing administrative support to both students and staff. The team ensures seamless processes for enrolments, deferrals, withdrawals, and other key student services, especially around exam periods. You will help students by delivering timely announcements on the student platform, offering guidance on critical study deadlines, and responding to queries in a prompt and supportive manner

What Does Success Look Like

• Manage student enrolments, ensuring correct module registration based on attendance mode and enrolment status.
• Support students with academic processes including deferrals, withdrawals, and progression-related queries.
• Communicate updates, deadlines, and important announcements via the student platform and messaging systems.
• Respond promptly and professionally to student queries, particularly during exam periods and submission deadlines.
• Provide clear guidance on academic policies, procedures, and timelines to enhance the student experience.
• Collaborate with the Student Administration and Support Manager to improve processes and maintain high service standards.
• Coordinate with internal departments to resolve student issues and support academic progression.
• Contribute to regular updates shared with Programme Leaders.
• Maintain accurate and well-documented records of student interactions and administrative processes.
• Identify and escalate complex student issues to relevant stakeholders when necessary.
  
  

What You Bring To The Table

• Previous experience in customer service, student support, or a similar administrative role.
• Strong organisational skills with high attention to detail.
• Excellent communication skills in English (written and spoken).
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Strong problem-solving skills and a proactive approach to challenges.
• Basic project management skills or experience handling multiple workflows.
• Ability to work collaboratively across teams and departments.
  
  

What happens next?

Ready to go for it? Click 'Apply', include your CV and tell us why you'd like to become a FutureLearner, and how you’ll nail this role.

Recruitment Process

Please contact [email protected] if you require any reasonable adjustments or alterations to be made to support you through the recruitment process.

Diversity Statement

We value all the great benefits that diversity brings and encourage everyone to bring their whole self to work – At FutureLearn we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.

We can't wait to meet you! #FutureLearnCareers