Supervisor - Leisure & Entertainment

BUSINESS INTRODUCTION

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Centre, Abercrombie & Fitch, and VOX Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE

Supervisor | Majid Al Futtaim Entertainment | General Operations

ROLE SUMMARY

The Supervisor ensures smooth operation of MAFE attractions in close conjunction with the Associate Manager/Manager. Leads CSO team, Function Assistants, and Technicians on assigned shifts to guarantee excellent guest satisfaction by providing an exciting and enjoyable experience in a clean and safe environment.

ROLE PROFILE

• Conduct daily walkthroughs to identify and report faults, breakdowns, and equipment issues.
• Supervise teams to ensure adherence to schedules, shift rotas, and assigned tasks.
• Resolve customer complaints and conflicts to maintain a positive guest experience.
• Lead and motivate staff to achieve goals, including upselling and promoting products
• Train and mentor new and existing team members on safe and efficient operations.
• Monitor facilities and equipment through audits, registers, and periodic services.
• Execute MAF initiatives, maintain product knowledge, and ensure inspections/reports are completed.
• Address NPS feedback, review financial reports (WCR/MCR), and optimize team performance.

REQUIREMENTS

• Diploma/certification in any discipline or relevant professional experience.
• 2–3 years in a fast-paced operational environment.
• At least 1 year as Customer Service Officer/Representative.
• Person In Charge (PIC) 2 certification.
• IOSH Management System certification is a plus.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, spread happiness, and build experiences that stay in our memories for a lifetime. Join a company recognized as a regional leader across entertainment, retail, and lifestyle sectors.
• Work in a dynamic and collaborative environment where innovation, growth, and development are encouraged.
• Be part of a diverse workforce of over 45,000 talented colleagues guided by our values and Leadership Model.