System Coordinator
Agthia Group PJSC
Date: 2 weeks ago
City: Dubai
Contract type: Full time
Position
System Coordinator- Customer Service
Location:
AAFB- Dubai
What Will Your Day Look Like?
The System Coordinator- Customer Service, will be responsible for end-to-end system coordination and back-office support for Customer Service and Field Sales operations within the Sales & Distribution domain. The role ensures seamless integration between field sales applications and SAP, monitors transactional flow, supports trade and commercial activities, and acts as a key coordination point between business users, IT teams, and external vendors.
How Will You Make an Impact?
Field Sales & Customer Service System Support
Minimum Qualifications
Agthia Group is one of the region’s leading Food & Beverage companies, with a growing international footprint. We are a publicly listed company on the Abu Dhabi Securities Exchange (ADX) and part of ADQ, one of the region’s largest holding companies.
Rooted in Abu Dhabi since 1978, we've grown into a global presence, operating in countries including the UAE, Saudi Arabia, Kuwait, Oman, Egypt, Turkey, and Jordan. We’ve built a diverse portfolio of over 35 market-leading brands across Water & Food, Snacking, Protein & Frozen, and Agri-Business – touching the lives of millions of consumers in more than 65 global markets. With sustainability at the core of our innovations, we’ve pioneered several world-first products, setting new benchmarks in industry and meeting the evolving needs of communities worldwide.
Over 12,000 people from more than 67 nationalities are at the heart of shaping our purpose-driven future, supported by an agile environment which encourages collaboration, creativity, and the freedom to make a real difference. With a competitive benefits package, genuine opportunities to advance, and a focus on continuous learning and development, we’re committed to supporting your growth as we work together to deliver excellence “For the Better.”
Join us and be part of a team that's not just shaping the future of food and beverage but also making a meaningful impact on the world. Together, let's grow 'For the Better.'
System Coordinator- Customer Service
Location:
AAFB- Dubai
What Will Your Day Look Like?
The System Coordinator- Customer Service, will be responsible for end-to-end system coordination and back-office support for Customer Service and Field Sales operations within the Sales & Distribution domain. The role ensures seamless integration between field sales applications and SAP, monitors transactional flow, supports trade and commercial activities, and acts as a key coordination point between business users, IT teams, and external vendors.
How Will You Make an Impact?
Field Sales & Customer Service System Support
- Provide operational and system support to Field Sales and Customer Service teams.
- Support Field Sales applications including Journey Plan updates and OTP generation for pre-sales activities.
- Handle Consumer App CRM cases and ensure timely resolution.
- Monitor integration transactions between field systems and SAP.
- Track and resolve EDI / IDOC failures and ensure successful posting in SAP.
- Ensure accurate and timely synchronization of sales and distribution transactions.
- Manage Trade Deal updates in SAP and related external applications.
- Ensure accuracy of pricing, promotions, and trade agreement execution.
- Identify and report system issues to Agthia IT team.
- Follow up on resolution and ensure timely closure.
- UAT for any enhancements/ changes in SAP or any other applications.
- Create Purchase Requisitions (PR) for business requirements.
- Generate SRN for vendor payments and coordinate closure.
- Work closely with vendors on system-related projects and issue resolution.
- Manage SMS sub-account operations.
- Support marketing SMS and transactional messaging services.
- Coordinate with System Controller, Customer Service Supervisors, Branch teams, IT, and vendors.
- Ensure smooth communication and alignment across business and technical teams.
Minimum Qualifications
- Bachelor's degree/diploma in any.
- A minimum of 3–4 years of experience in storekeeping, retail, or customer service is required.
- SAP Sales & Distribution (SD) support
- EDI / IDOC monitoring and troubleshooting
- Field sales system operations
- CRM support (Consumer applications)
- Vendor coordination and IT issue tracking
- Strong analytical and coordination skills.
- Preferably in Technical along with Business.
Agthia Group is one of the region’s leading Food & Beverage companies, with a growing international footprint. We are a publicly listed company on the Abu Dhabi Securities Exchange (ADX) and part of ADQ, one of the region’s largest holding companies.
Rooted in Abu Dhabi since 1978, we've grown into a global presence, operating in countries including the UAE, Saudi Arabia, Kuwait, Oman, Egypt, Turkey, and Jordan. We’ve built a diverse portfolio of over 35 market-leading brands across Water & Food, Snacking, Protein & Frozen, and Agri-Business – touching the lives of millions of consumers in more than 65 global markets. With sustainability at the core of our innovations, we’ve pioneered several world-first products, setting new benchmarks in industry and meeting the evolving needs of communities worldwide.
Over 12,000 people from more than 67 nationalities are at the heart of shaping our purpose-driven future, supported by an agile environment which encourages collaboration, creativity, and the freedom to make a real difference. With a competitive benefits package, genuine opportunities to advance, and a focus on continuous learning and development, we’re committed to supporting your growth as we work together to deliver excellence “For the Better.”
Join us and be part of a team that's not just shaping the future of food and beverage but also making a meaningful impact on the world. Together, let's grow 'For the Better.'
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Title Locum - Stores Assistant
Mediclinic Middle East,
Dubai
13 hours ago
Closing DateNumber of positions: 1Recruiter name: Fatma AlharthiReference number: 70859Workplace TypeMediclinic City Hospital | Dubai | United Arab EmiratesMAIN PURPOSE OF JOBTo receive and unpack non-medical stock deliveries and coordinate the preparation and packing of deliveries destined for business unitsKEY RESPONSIBILITY AREASReceive and check stock against orders and ensure proper unpacking as per company standardPrepare business unit orders for deliveryOversee...
Customer Service Advisor - Arabic and English Speaker - Dubai
Concentrix,
Dubai
15 hours ago
Job Title:Customer Service Advisor - Arabic and English Speaker - DubaiJob Description:Join Concentrix Team today!Job DescriptionAre you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers". We're recognized with...
Electrical Engineer
Parsons Corporation,
Dubai
1 day ago
In a world of possibilities, pursue one with endless opportunities. Imagine Next!At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s...
