Universal Banker

ADIB - Abu Dhabi Islamic Bank


Date: 12 hours ago
City: Dubai
Contract type: Full time


Role: Universal Banker

Location: Dubai

Role Purpose:
  • This role will focus on providing exceptional Customer Service, identifying and meeting customer needs, and contributions to the overall success of ADIB Branch.
  • This role is a combination between Helpdesk & CRO under Branch development concept.
  • This position is for UAE Nationals only.


Key accountabilities of the role:

  • Provide prompt and efficient service to all walk-in customers
  • Respond to Customer inquiries, concerns and resolve issues effectively & efficiently
  • Proactively identify customer needs and proactively offer relevant Products and Services as below


Finance:
  • Liability Onboarding
  • Covered Card


Services:
  • Debit Card Inquires
  • Accounts General Inquiries
  • Sending SMS to customers
  • Police Letter – Returned Cheques
  • Dispute Services
  • Standing order Setup/Cancellation/Amendment
  • Funds Transfer/ Telex Transfer
  • Installment Postponement
  • Certificate Issuance
  • E-Statement Issuance
  • Returned Cheque Services (Receive, Deliver, and send to CCU)
  • Debit Card & CHQ Book Services (Receive, Deliver, and Destruct)
  • Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately
  • Perform any other responsibilities entrusted by Branch management from time to time.


Specialist skills / technical knowledge required for this role:
  • Knowledge of ADIB’s Retail & Institutional Banking products & services
  • Knowledge of ADIB’s Operational Policies & Procedures
  • Knowledge of UAE banking practices, regulations & risks
  • Thorough Knowledge of all the Regulations issued by Central Bank of UAE
  • Fair knowledge of service standards
  • Knowledge of Cross Sales
  • Computer skills


This position is for UAE Nationals only.

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