Universal Banker

ADIB - Abu Dhabi Islamic Bank


Date: 2 weeks ago
City: Dubai
Contract type: Full time


Role: Universal Banker

Location: Dubai

Role Purpose:
  • This role will focus on providing exceptional Customer Service, identifying and meeting customer needs, and contributions to the overall success of ADIB Branch.
  • This role is a combination between Helpdesk & CRO under Branch development concept.
  • This position is for UAE Nationals only.


Key accountabilities of the role:

  • Provide prompt and efficient service to all walk-in customers
  • Respond to Customer inquiries, concerns and resolve issues effectively & efficiently
  • Proactively identify customer needs and proactively offer relevant Products and Services as below


Finance:
  • Liability Onboarding
  • Covered Card


Services:
  • Debit Card Inquires
  • Accounts General Inquiries
  • Sending SMS to customers
  • Police Letter – Returned Cheques
  • Dispute Services
  • Standing order Setup/Cancellation/Amendment
  • Funds Transfer/ Telex Transfer
  • Installment Postponement
  • Certificate Issuance
  • E-Statement Issuance
  • Returned Cheque Services (Receive, Deliver, and send to CCU)
  • Debit Card & CHQ Book Services (Receive, Deliver, and Destruct)
  • Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately
  • Perform any other responsibilities entrusted by Branch management from time to time.


Specialist skills / technical knowledge required for this role:
  • Knowledge of ADIB’s Retail & Institutional Banking products & services
  • Knowledge of ADIB’s Operational Policies & Procedures
  • Knowledge of UAE banking practices, regulations & risks
  • Thorough Knowledge of all the Regulations issued by Central Bank of UAE
  • Fair knowledge of service standards
  • Knowledge of Cross Sales
  • Computer skills


This position is for UAE Nationals only.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

DesignIt

Designit Oslo, Dubai
1 day ago
We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser’s local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website's performance, as well as cookies used to...

Partner Manager

ServiceNow, Dubai
1 day ago
Company DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow...

Material Planner

ABB, Dubai
2 days ago
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Local Sales Operations Manager__Your Role And ResponsibilitiesIn this role, you will have the opportunity to be responsible for...