Voice Engineer

Dicetek LLC


Date: 1 day ago
City: Abu Dhabi
Contract type: Contractor
Job Title: Voice Engineer

Job Summary

We are seeking an experienced Voice Engineer to design, implement, support, and optimize enterprise voice and contact center solutions. The ideal candidate will have hands-on experience with Cisco Voice technologies, Ribbon SBC, Microsoft Teams Telephony, and contact center platforms such as Genesys and Sprinklr.

Key Responsibilities

  • Manage and support enterprise voice infrastructure, including Cisco Voice and Cisco Voice Gateway solutions.
  • Configure, maintain, and troubleshoot Ribbon Session Border Controllers (SBCs).
  • Implement and support Microsoft Teams Telephony and Direct Routing solutions.
  • Administer and optimize contact center platforms, including Genesys and Sprinklr.
  • Monitor voice network performance and ensure high availability and service quality.
  • Troubleshoot complex voice, SIP, routing, and telephony-related issues.
  • Collaborate with network, security, and infrastructure teams for seamless integration and support.
  • Participate in system upgrades, migrations, and deployment projects.

Required Skills & Experience

  • Strong experience with Ribbon SBC (Session Border Controller).
  • Hands-on expertise in Cisco Voice and Cisco Voice Gateway technologies.
  • Experience with Genesys and/or Sprinklr contact center platforms.
  • Knowledge of Microsoft Teams Telephony and Direct Routing.
  • Strong understanding of SIP, VoIP, PSTN, and Unified Communications technologies.
  • Experience in troubleshooting voice and telephony infrastructure issues.
  • Excellent communication and problem-solving skills.

Preferred Qualifications

  • Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.
  • Relevant certifications in Cisco Collaboration, Microsoft Teams, or Voice Technologies are an advantage.
  • 5+ years of experience in Voice/Unified Communications engineering and support.

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