Voice Engineer
Dicetek LLC
Date: 3 weeks ago
City: Abu Dhabi
Contract type: Contractor
Job Title: Voice Engineer
Job Summary
We are seeking an experienced Voice Engineer to design, implement, support, and optimize enterprise voice and contact center solutions. The ideal candidate will have hands-on experience with Cisco Voice technologies, Ribbon SBC, Microsoft Teams Telephony, and contact center platforms such as Genesys and Sprinklr.
Key Responsibilities
Job Summary
We are seeking an experienced Voice Engineer to design, implement, support, and optimize enterprise voice and contact center solutions. The ideal candidate will have hands-on experience with Cisco Voice technologies, Ribbon SBC, Microsoft Teams Telephony, and contact center platforms such as Genesys and Sprinklr.
Key Responsibilities
- Manage and support enterprise voice infrastructure, including Cisco Voice and Cisco Voice Gateway solutions.
- Configure, maintain, and troubleshoot Ribbon Session Border Controllers (SBCs).
- Implement and support Microsoft Teams Telephony and Direct Routing solutions.
- Administer and optimize contact center platforms, including Genesys and Sprinklr.
- Monitor voice network performance and ensure high availability and service quality.
- Troubleshoot complex voice, SIP, routing, and telephony-related issues.
- Collaborate with network, security, and infrastructure teams for seamless integration and support.
- Participate in system upgrades, migrations, and deployment projects.
- Strong experience with Ribbon SBC (Session Border Controller).
- Hands-on expertise in Cisco Voice and Cisco Voice Gateway technologies.
- Experience with Genesys and/or Sprinklr contact center platforms.
- Knowledge of Microsoft Teams Telephony and Direct Routing.
- Strong understanding of SIP, VoIP, PSTN, and Unified Communications technologies.
- Experience in troubleshooting voice and telephony infrastructure issues.
- Excellent communication and problem-solving skills.
- Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.
- Relevant certifications in Cisco Collaboration, Microsoft Teams, or Voice Technologies are an advantage.
- 5+ years of experience in Voice/Unified Communications engineering and support.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Junior Information Manager
AtkinsRéalis,
Abu Dhabi
1 day ago
OverviewAtkinsRéalis is seeking an experienced Information Manager with expertise in site supervision to oversee and manage the project information systems for a large-scale Building project in the UAE. The successful candidate will ensure that all project information is accurately captured, processed, and shared across stakeholders, with a particular focus on the site supervision aspects. This role requires deep knowledge of...
Service Leader-Cementing
Halliburton,
Abu Dhabi
1 day ago
We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global...
Specialist- Procurement
Penspen,
Abu Dhabi
2 days ago
Penspen is looking for a Specialist- Procurement Engineer for one of the Gas processing projects in Abu Dhabi.Qualification An Engineering Degree in any discipline.PMP or any related and relevant certifications.Experience RequiredMinimum 17 years of experience in which 10+ years should be in the oil and gas EPC project.Must have worked in the Senior/Specialist Procurement engineer role in large oil and...
