VP, Head of Client Services

First Abu Dhabi Bank (FAB)


Date: 2 weeks ago
City: Abu Dhabi
Contract type: Full time
Job Purpose

  • Act as the primary point of contact for FAB AM clients, managing day-to-day inquiries and ensuring delivery of a high standard of service across all touchpoints
  • Coordinate client onboarding, account maintenance, and reporting processes to ensure seamless experience and adherence to FAB AM service standards
  • Collaborate with Relationship Managers, Portfolio Managers, and Operations teams to resolve client requests and ensure service-level agreements are consistently met
  • Monitor client satisfaction metrics and proactively identify opportunities to enhance service delivery and strengthen client relationships
  • Live and demonstrate the FAB AM values

Key Accountabilities

  • Strong interpersonal and communication skills with a client-centric mindset
  • Deep understanding of asset management products, operational processes, and client lifecycle management
  • Proven ability to manage multiple client relationships and deliver under pressure
  • Attention to detail, problem-solving orientation, and commitment to service excellence
  • Manage client queries, instructions, and documentation with accuracy and efficiency
  • Ensure timely and accurate delivery of reports, statements, and account updates
  • Escalate complex cases to relevant teams and follow up on resolution
  • Contribute to continuous improvement initiatives to enhance overall client experience.

Qualifications & Experience

  • Client servicing and relationship support
  • Client onboarding and KYC
  • Service KPIs and SLA tracking
  • Client query and issue management
  • CRM and client data maintenance
  • 10-15 Years of Experience

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