VP, Head of Client Services

First Abu Dhabi Bank (FAB)


Date: 2 weeks ago
City: Abu Dhabi
Contract type: Full time
Job Purpose

  • Act as the primary point of contact for FAB AM clients, managing day-to-day inquiries and ensuring delivery of a high standard of service across all touchpoints
  • Coordinate client onboarding, account maintenance, and reporting processes to ensure seamless experience and adherence to FAB AM service standards
  • Collaborate with Relationship Managers, Portfolio Managers, and Operations teams to resolve client requests and ensure service-level agreements are consistently met
  • Monitor client satisfaction metrics and proactively identify opportunities to enhance service delivery and strengthen client relationships
  • Live and demonstrate the FAB AM values

Key Accountabilities

  • Strong interpersonal and communication skills with a client-centric mindset
  • Deep understanding of asset management products, operational processes, and client lifecycle management
  • Proven ability to manage multiple client relationships and deliver under pressure
  • Attention to detail, problem-solving orientation, and commitment to service excellence
  • Manage client queries, instructions, and documentation with accuracy and efficiency
  • Ensure timely and accurate delivery of reports, statements, and account updates
  • Escalate complex cases to relevant teams and follow up on resolution
  • Contribute to continuous improvement initiatives to enhance overall client experience.

Qualifications & Experience

  • Client servicing and relationship support
  • Client onboarding and KYC
  • Service KPIs and SLA tracking
  • Client query and issue management
  • CRM and client data maintenance
  • 10-15 Years of Experience

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Store Manager | Retail | M&S | UAE

Al-Futtaim, Abu Dhabi
11 hours ago
Job Requisition ID: 178988Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia...

Commis

Farah Experiences, Abu Dhabi
1 day ago
Join Us at Miral Experiences Miral Experiences is a regionâ€s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. Worldâ„¢ Yas Island Abu Dhabi, SeaWorld...

F&B Service Expert - Giornotte-The Ritz-Carlton Abu Dhabi, Grand Canal

The Ritz-Carlton Hotel Company, L.L.C., Abu Dhabi
1 day ago
Additional InformationJob Number 26074721Job Category Food and Beverage & CulinaryLocation PO Box 91888 Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAPSchedule Full TimeLocated Remotely? NPosition Type Non-ManagementPosition SummaryOur jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience...