Waiter / Waitress

Southern Sun welcomes job applications from passionate and hard-working team players who want to be part of our ever growing Southern Sun family. We value our employees and provide them with the means to grow within the company, opening many doors in the process. If this is an offer that excites you, send in your application and you could be the newest addition to our family.

We are seeking an enthusiastic and professional waiter/waitress to join our food and beverage team. The successful candidate will deliver outstanding guest service, take and serve orders accurately, support front-of-house operations and contribute to a welcoming dining experience in a fast-paced environment.

Key Responsibilities

• Greet and welcome guests with a friendly, professional demeanour and present menus.
• Take food and beverage orders accurately, relay orders to the kitchen and bar, and ensure timely service.
• Serve food and beverages according to venue standards, including clearing and resetting tables between covers.
• Provide information on menu items, specials, dietary options and allergens; refer complex queries to senior staff when necessary.
• Process guest bills and payments accurately using the venue POS system and handle cash securely.
• Maintain a clean, organised service area and uphold hygiene, health and safety standards at all times.
• Assist with side duties such as polishing cutlery, folding napkins, restocking service stations and preparing covers.
• Work collaboratively with colleagues across front-of-house and kitchen teams to ensure seamless service.
• Respond promptly and courteously to guest enquiries, requests and complaints to ensure high levels of satisfaction.
  
  

Person Specification - Skills And Experience

• Previous experience in a restaurant, hotel or hospitality setting preferred.
• Excellent interpersonal and customer service skills; calm and professional under pressure.
• Good verbal communication skills in English; additional languages are an advantage.
• Organised, punctual and able to multitask during busy service periods.
• Familiarity with POS systems and basic IT skills desirable.
• Knowledge of food allergens, special dietary requirements and front-of-house procedures.
  
  

Qualifications And Training

• Hospitality-related qualifications or customer service training advantageous but not essential.
• Food hygiene certification (Level 2 or equivalent) is desirable.
• Full on-the-job training will be provided on venue procedures, service standards and reservation/POS systems.