4 Associate Professional - Sales Support

Arla Foods


Date: 23 hours ago
City: Abu Dhabi
Contract type: Full time
Location

Abu Dhabi, AE

Description

Job ID

41001025

Job Title

Associate Professional - Sales Support

Job Function

Sales

Job Family

Sales Support

Job Level

4

Career Stream

Individual Contributor

Position examples

  • Sales Supporter
  • Key Account Sales Supporter

Level definition

  • Provides support to a function or operational unit.
  • Works within well-established processes and procedures with limited scope to act outside of these.
  • Delivers within a short-term timeframe.
  • Operates with minimum supervision but typically within clear guidelines.

Key Responsibilities

  • Supports (Key) Account manager in needed customer transactions and proactively suggests ways of helping.
  • Handles customer requests relating to various topics, e.g., order deviations, order samples, stock levels or ingredients and follow-up on receipt at customer.
  • Supports in CRM (Customer Relation Management) system incl. adding sales opportunities, making quotes, visit reports and maintaining customer contacts.
  • Creates and maintains Master data and gather documentation for customer product registration.
  • Creates and handles invoices.
  • Registers customer complaints in CRM and monitor progress.
  • Prepares and hosts visiting customers together with account managers.
  • Uses QHS self-service portal to provide information to sales and customers.
  • Supports with forecast entering for Ingredients business and make relevant Forecast extracts.
  • Ad hoc preparation on input for various internal or external meetings.
  • Develop best sales support practice with other sales supporters.

Educational background

  • Education at vocational level.
  • Good experience with B2B customer management
  • Knowledge gained through formal education with limited experience and/or significant years of relevant work experienced (5+ years) as e.g. Key Account Sales Supporter gained in the specific commercial, technical, trades or office operation area combined with vocational or technical education.

Competencies

  • SENSE
  • CREATE
  • LEAD

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