Account Director, BCM & Digital (Agency)

Role: Account Director, BCM & Digital

To succeed as the Account Director, BCM & Digital at Acorn Strategy, you will drive client success by developing and implementing innovative digital and branding strategies, as well as executing impactful campaigns that leverage your creativity.

CLIENT SATISFACTION & DELIVERY

• Act as the main point of contact for key clients, offering strategic counsel and ensuring exceptional client satisfaction.
• Oversee scope management and account profitability using project tracking tools i.e. ClickUp, ensuring alignment with agency objectives.
• Create detailed integrated strategies following the agency's established 6 - Step process, working autonomously as needed.
• Drive creative ideation to ensure the execution of unique and impactful campaigns, including crafting compelling copy that resonates with target audiences.
• Develop and support innovative brand and digital strategies that drive client success.
• Collaborate with cross-functional teams to create and execute integrated campaigns.

PROCESS IMPROVEMENT & PROBLEM SOLVING

• Serve as a role model for the team by effectively overseeing the Integrated Planner, ensuring that all deliverables are aligned and strategically focused.
• Analyse and report on the effectiveness of campaigns, using insights to optimise future strategies.
• Regularly review client objectives and adjust strategies as needed to achieve desired outcomes.
• Oversees multiple projects to meet key milestones.

FINANCIAL AND EFFICIENCIES:

• Actively seeks new business development opportunities to expand the client base and enhance agency growth.
• Supports Business Lead with the technical and commercial response to the RFP process, this includes collaborating with cross-functional teams to create thorough proposals that meet client requirements.
• Regularly assess the health of client accounts to ensure services are aligned with contractual agreements and client expectations.
• Monitor and evaluate the level of service provided, ensuring it is neither excessive nor insufficient.
• Identify opportunities to optimise account efficiency and enhance profitability.

TRAINING AND DEVELOPMENT

• Mentor and develop the BCM & digital client servicing team, fostering a collaborative and high-performance work environment.
• Identifies strengths and weaknesses for development opportunities.

OUR CULTURE

We understand that our success depends on recruiting and retaining the highest quality individuals. We have created an environment for people to grow and learn through a culture that empowers creativity, innovation, and professionalism. The core values we live by are collaboration, agility, bravery, curiosity, and growth.

OUR PEOPLE

Over the years we have come to realise that although each of our team members are unique, we each share a series of personal traits that have successfully linked us culturally as a team and as an agency at large.

DIVERSITY AND INCLUSION

We aim to create an inclusive workplace that supports our diversity and increases our potential to produce work that better represents and resonates with the world around us. We recognise that our strength lies in our commitment to inclusivity and diversity.

Our dedication to fostering an inclusive workplace isn't just about checking boxes – it's about harnessing the collective energy of individuals who bring unique insights to the table, ultimately contributing to our success.

We firmly believe that a team of individuals from diverse walks of life enables us to craft campaigns that resonate with a global audience.

We're passionate about creating an environment where everyone can contribute their distinct talents, ideas, and perspectives, regardless of their gender, ethnicity, age, abilities, or any other defining factor.