Account Manager

About The Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our, Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/.

About Our Team

Are you looking to join an industry-leading sales organization? Our sales team is dedicated to partnering with organizations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk. You will be joining a high-performance sales team in a business enjoying significant growth, a Global FTSE 100 and well renowned in the market.

About The Role

The Account Manager will play a crucial role in supporting the sales team for business success by managing administrative tasks, providing customer service, and assisting with sales strategies. Responsibilities include supporting sales to ensure customer satisfaction.

Main Responsibilities

• Providing exceptional customer service by responding to customer inquiries, providing product information, and resolving issues.
• Coordinating with other departments to ensure timely delivery of products and services to customers.
• Assisting the sales team to improve customer satisfaction, this will include issue resolution, billing, invoicing, order processing, legal coordination and contract implementation.
• To onboard and execute on sales closes and navigate any roadblocks.
• Developing and maintaining relationships with the sales team , key customers and stakeholders
• Identifying opportunities for process improvements within the sales team and implementing best practices.
• Providing support for onboarding and all steps of the sale.
  
  

Requirements

• Be able to demonstrate a comprehensive understanding of sales processes and procedures.
• Have experience working with CRM systems and other sales tools.
• Be able to work independently and prioritize tasks effectively.
• Have excellent communication and interpersonal skills.
• Be able to analyze data and generate reports using Microsoft Excel or similar software.
• Be detail-oriented and able to manage multiple projects simultaneously.
• Have a dedicated customer service focus and a determination to achieve outstanding outcomes.