Account Manager

About Edenred

Edenred is a leading services and payments platform and the everyday companion for people at work, connecting 50 million employees and 2 million partner merchants in 46 countries via more than 850,000 corporate clients.

Edenred offers specific-purpose payment solutions for food (meal vouchers), fleet and mobility (fuel cards, commuter vouchers), incentives (gift vouchers, employee engagement platforms) and corporate payments (virtual cards). These solutions enhance employee well-being and purchasing power, improve companies’ attractiveness and efficiency, and vitalize the employment market and the local economy.

Edenred’s 10,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more user-friendly every day.

In 2019, thanks to its global technology assets, the Group managed €31 billion in business volume, primarily carried out via mobile applications, online platforms and cards.

Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC Next 20, FTSE4Good, DJSI Europe and MSCI Europe.

The UAE Context

Edenred UAE is a fast growing payroll service provider serving more than 6,000 business and more than 2 million unbanked employees. We service over 10 banks and 35 financial institutions. We offer a unique value proposition for companies to manage their payroll and for employees to receive their salaries and use it in the simplest way offering multiple value added services via our mobile app (money transfer, mobile recharge and card services)

We are a purpose-driven company whose values are the foundation for how we conduct business every day. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom driving the financial inclusion of the unbanked population by offering the best product experience and services.

About The Role

We are looking for an Account Manager who will effectively manage, retain and build long term mutually benefiting relationship between the clients and Edenred UAE, to elevate the clients experience with us by provide the trust, structure and confidence in doing business with us. Cross sell addition products that will increase our profits and add benefits to clients of all sizes.  Be the voice of the customer to enhance his journey with us.

Position Scope

• Manage and own all allocated clients within your own portfolio
• Fully onboard all new allocated clients (face to face / teams etc) to process salaries in a timely manner.
• Own and manage the entire relationship with the company, which included KYB and KYC collection.
• Retain all clients to the best of your abilities.
• Generate additional revenue streams (App registrations, sister companies, non C3 and medical insurance products)
• Handle escalations and pricing negotiations.
• work with internal departments to ensure that client needs are understood, satisfied and receive the services in a timely manner.
• improving the overall customer experience.
• uncap addition products and solutions that could generate us additional revenue.
  
  

Key Responsibilities

• Generate sales among client accounts, including upsetting and cross-selling
• Operates as the point of contact for assigned customers
• Develops and maintains long-term relationships with accounts
• Makes sure clients receive requested products and services in a timely fashion
• Communicates client needs and demands to employer company
• Forecasts and tracks client account metrics
• Manage projects within client relationships, working to carry out client goals while meeting company goals
• Identifies opportunities to grow business with existing clients
• Coordinate with staff members working on the same account to ensure consistent service
• Collaborates with sales team to reach prospective clients
• Service multiple clients concurrently, often meeting deadlines
• Keep records of client transactions
• Strong self-starter, fast learner, quality conscious, committed to deadlines
• Strong teamwork skills combined with the ability to work independently with minimal supervision
• Working with them all inhouse department  to support and improve our customer journey as well as transforming our products and services through the use of new technology
• Collaborate with other business areas, acting as the voice of the customer
• Need to fully understand the sales process and customer retention knowhows
• Need to react quickly to market/technical changes
  
  

Required Skills & Profile

• Face to face client meeting experience
• Experience in delivering client-focused solution with strong problem solving and decision making capabilities
• Excellent listening, negotiation and presenting skills
• Excellent verbal and written communications skills
• Sales experience B2B / relationship management experience
• Car and driver’s license
• Client-Focused Solutions Experience
• Ability to Communicate Client Needs with Staff
• Talent for Influencing Client Management
• Ability to Manage Multiple Projects and Relationships Simultaneously
• Negotiation Skills
• Listening Skills
• Communication Skills
• Presentation Skills
• Time Management Skills,
• Sales ability
• Ability to articulate ideas to colleagues and partners.