Account Manager

About The Role

The Account Manager (AM) plays a pivotal role in driving sustainable growth and long-term value within a defined portfolio of high-potential accounts. Acting as a trusted advisor and growth leader, the AM is responsible for maximizing revenue retention and expansion by identifying and executing upsell and cross-sell opportunities, while ensuring exceptional customer satisfaction and strategic alignment.

Key Responsibilities

• Own a defined portfolio of accounts with full accountability for retention and growth.
• Develop structured account plans, identifying upsell/cross-sell opportunities.
• Facilitate regular business reviews, ensuring value recognition and reinforcement. Partner with Editors, Consultants, and Client Specialists to elevate client experience and strengthen client outcomes.
• Serve as role model and mentor for junior account managers.
• Continuously identify whitespace and unmet needs within accounts and collaborate closely with Sales Specialists (BDMs) to co-develop and execute expansion strategies that drive sustainable account growth.
• Region in scope includes Levantine, Saudi Arabia, and North Africa.
  
  

Requirements

• 3–5 years account management experience in B2B subscription/analytics (SaaS or DaaS background required).
• Arabic speaker with fluency in English is required.
• French language skills would be a strong advantage.
• Proven record of hitting retention, upsell, and cross-sell quotas.
• Consultative, relationship-driven with strong negotiation skills.
• Data-driven mindset with ability to demonstrate client ROI.
• Strong consultative selling and value articulation skills.
• High energy, disciplined pipeline management. Strong commercial negotiation capability (pricing, T&Cs, multi-year agreements).
• Demonstrable territory planning capabilities.
• Excellent cross-functional communication skills.
  
  

What We Offer

We promote a healthy work/life balance across the organisation and offer our teams a hybrid work environment

• Personal and professional development opportunities
• Competitive Salary & Commission Structure
• Medical Insurance and Air Ticket
• 25 days Annual Leave
• Hybrid Working Model
  
  

About The Business

At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link below. Independent Commodity Intelligence Services | ICIS