Account Manager

Overview

Inception AI is spearheading a transformative initiative to deploy a large-scale AI program across Abu Dhabi’s critical sectors, including Government, Education, and State-Owned Enterprises (SOEs).

Inception AI is leading a transformative initiative to deploy OpenAI’s ChatGPT technology across Abu Dhabi’s key sectors, including Government, Education, and State-Owned Enterprises (SOEs).

As Account Manager, you will oversee a portfolio of strategic client accounts, driving relationship excellence, commercial success, and business growth. You will act as the trusted advisor and key interface between Inception AI and its clients, ensuring value realization through effective account strategy, customer engagement, and sales expansion.

About Inception

Inception, a G42 company, is the region’s leading innovator of AI-powered domain-specific as well as industry-agnostic products, built on a rich heritage of research and development. Within the G42 ecosystem, Inception functions as the core intelligence layer – transforming data and compute infrastructure into real-world, applied AI solutions. Beyond its commercial endeavors, Inception is committed to creating positive societal impact. For more information, please visit www.inceptionai.ai

Responsibilities

Client Relationship Management

• Serve as the primary point of contact for assigned enterprise and government accounts.
• Build and maintain strong, trusted relationships with stakeholders and decision-makers at all levels.
• Ensure high levels of client satisfaction, retention, and advocacy.
• Conduct regular account health checks and client feedback sessions to anticipate needs and mitigate risks.
  
  

Account Growth & Sales Enablement

• Identify and execute opportunities for cross-selling, upselling, and solution expansion within existing accounts.
• Develop and implement tailored account strategies to increase client adoption and revenue.
• Collaborate with product and delivery teams to position new AI solutions aligned with client objectives.
• Lead commercial discussions, including renewals, expansions, and contract negotiations.
  
  

Account Planning & Delivery Oversight

• Develop account plans that align with both client goals and Inception AI’s strategic objectives.
• Monitor project delivery, adoption metrics, and performance KPIs to ensure successful outcomes.
• Partner with delivery teams to address issues proactively and maintain delivery excellence.
• Provide strategic input to enhance solution delivery and customer experience.
  
  

Financial & Commercial Management

• Own commercial performance and profitability of assigned accounts.
• Track revenue, invoicing, budgets, and payment cycles to ensure financial discipline.
• Support development of account forecasts and growth targets.
• Ensure all contractual obligations, SLAs, and compliance standards are met.
  
  

Reporting & Insights

• Deliver regular insights and reports on account performance, pipeline status, and risk management.
• Provide data-driven recommendations for optimizing client engagement and commercial performance.
• Maintain accurate CRM records and ensure visibility of all client interactions and opportunities.
  
  

Qualifications

Qualifications & Experience:

• Bachelor’s or Master’s degree in Business Administration, Commerce, or related field.
• 8–12 years of experience in account management, client services, or enterprise sales roles.
• Proven track record in cross-selling, upselling, and achieving revenue growth targets.
• Strong relationship-building, communication, and stakeholder management skills.
• Experience with AI, SaaS, or digital transformation programs preferred.
• Proficiency with CRM tools (e.g., Salesforce, HubSpot) and sales analytics.
  
  

What We Look For

We are seeking a client-centric, commercially minded professional who combines strategic thinking with execution excellence. The ideal candidate will have a passion for technology, a strong understanding of client success principles, and the ability to drive growth through trusted relationships and value-based selling.

What Working At Inception Offers

• Culture: Inclusive, collaborative, and innovation-driven environment.
• Career: Exposure to groundbreaking AI initiatives and structured professional development.
• Work-Life: Flexible, hybrid work policy to promote balance and well-being.
• Rewards: Competitive compensation, healthcare, generous leave, and performance-based incentives.