Account Manager

Job Purpose

The Account Manager will be responsible for managing a portfolio of key accounts, maintaining a long-term relationship with accounts and maximizing sales opportunities within them and cultivating and maintaining relationships with key clients, understanding their business needs, and providing tailored solutions that drive customer satisfaction and business growth.

Job Description

Sales and Account Planning

• Understand their business models and needs to offer tailored solutions.
• Identify new sales opportunities within existing accounts by up-selling and cross-selling our products and services.
• Develop and execute strategic account plans that drive customer satisfaction, revenue growth, and customer retention.
• Monitor sales metrics (e.g., quarterly sales results and annual forecasts) and anticipate future business growth trends and challenges.
• Stay updated on industry trends and innovative sales techniques to maintain a competitive edge.
• Execute the sales objectives and meet the defined monthly, quarterly and yearly target.
• Coordinate with relevant business units & other key departments to ensure timely completion & submission of pre-qualification documents.
• Develop a healthy sales pipeline by identifying, filtering, negotiating, and launching new accounts in the target georgraphy and markets.
• Generate, manage and stimulate revenue through complex, multiple go-to-market strategies.
• Identify, reach and engage key decision makers in your territory through existing relationships, networking, personal connections, client references & industry events, etc…
• Negotiate and exchange information with all levels of management.
• Engage effectively with entire sales team to develop and implement customer account plans.
• Support marketing team to identify and execute plans for market awareness, client case studies and vertical market growth within assigned territory and accounts.
• Educated on and promote Bespin Global solutions and services.
  
  

Client Relationship Management

• Develop and maintain strong relationships with key clients.
• Negotiate contracts and close agreements, ensuring mutual satisfaction and relationship longevity.
• Collaborate with internal teams to ensure out clients’ needs are met.
• Serve as a point of contact for client issues, resolving them promptly to maintain high levels of customer satisfaction.
• Generate new client & business relationships to ensure new business & projects are identified.
• Maintain excellent relations with existing clients & potential clients for the pre-qualification in tendering process & ensure Bespin Global be in a position to bid for projects within its sphere of capabilities.
  
  

Additional Responsibilities

Compliance

• Comply with any filing requirements imposed by local governing authorities.
• Comply with all tax reporting and payment requirements.
• Comply with the group guidelines.
• Identify and mitigate financial risks by implementing effective internal controls and risk management strategies.
• Comply with the company’s Information Security Management System (ISMS) and ISO 27001 requirements, and actively participate in regular training and audits to ensure continuous alignment with the standard.
  
  

Code of Conduct

At Bespin, we are committed to excellence in all that we do, continually seeking opportunities for improvement and innovation. We prioritse fostering a positive and collaborative atmosphere where teamwork thrives, and we expect all our employees to embrace this commitment as well.

Key Expectations

• Embrace a dedication to excellence and actively seek opportunities for improvement and innovation.
• Contribute to a positive and collaborative environment that encourages effective teamwork and support.
• Collaborate with colleagues to adapt and achieve shared goals, driving success together.
• Serve as a role model for peers by embodying the Bespin Motto and upholding the behaviours and ethics that define our organization.
• Help create a vibrant and inspiring workplace for all employees.
  
  

Job Specification

Education

• Bachelor’s degree in business administration or IT relevant degrees
  
  

Professional Certifications

• Public Cloud certifications