Account Manager - Grocery

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

The Role

Our Account Management team owns and manages partner relationships. We use data-driven analytics and industry knowledge to provide best-in-class support and strategic value to our partners. The Account Managers are a passionate, dynamic group of team players who work well together and cross-functionally with other departments, and of course, they’re fun, personable, and great at building exceptional relationships.

You'll be reporting to the Client Partner.

Responsibilities

• Manage a portfolio of Deliveroo’s most important grocery partners
• Own relationships with key grocery industry stakeholders
• Accountable to improve/maintain in-store operational metrics
• Analyse data to drive growth and profitability, both for your partners and for Deliveroo
• Work cross-functionally with other departments to drive new initiatives
• Plan and execute marketing initiatives with your portfolio partners
• Negotiate new commercial rates with existing partners
• Use insights to expand grocery coverage across the UAE
  
  

Requirements

• Minimum of 3-5 years of experience in the FMCG industry
• Strong analytical and problem-solving skills
• well-organised with excellent team-player qualities
• Strong interpersonal skills to build and maintain relationships
• Agile and highly adaptable to a fast-paced work environment
• Demonstrate strong competency using Microsoft Office tools and related project/program management applications to drive best practice
  
  

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don’t hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.