Account Manager - Retail

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, and looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. 

The Team - UAE

The UAE is one of our fastest-growing and most exciting markets. As Deliveroo continues to expand, we become a major revenue channel for partners across restaurant, grocery, and retail - aside from providing the best support, we are consultants that use data-driven insight and industry knowledge to help our partners grow in their industry. Our Account Management team oversees partner relationships - they are a passionate, dynamic group of team players that work well together and cross-functionally with other departments, and of course, they're fun.

We are looking for a Retail Account Manager to join our UAE New Verticals Team. This is a great opportunity to become a critical member in one of the fastest-growing divisions at Deliveroo and drive impact across our most exciting vertical. 'Deliveroo Shopping' (Retail) covers a wide range of categories from gifts, electronics, beauty, and stationary to pet accessories. 

The Role

In this role, you will manage relationships with a number of our top National and SMB Retail/Non-food partners across a small variety of categories. You will be responsible for onboarding, maintaining, and growing the partnerships as well as being the day-to-day contact between partners and Deliveroo, communicating their needs to internal teams. You will be helping new partners to launch and succeed on the platform and grow existing business on the Deliveroo platform, developing the ‘best in class’ value proposition for our customers within a new and exciting area of our business.

What you’ll be doing

• Manage the relationship of our top Retail/Non-food partners, becoming the expert in this space as we scale 


• Driving partner performance by owning your portfolio’s business growth through proactive reporting, weekly/monthly/quarterly meetings and reviews, analysis, improvement projects, and identifying growth opportunities. You will work with both internal and external stakeholders to drive change and devise solutions to ensure issues are addressed and your accounts continue to grow.


• Managing marketing and promotional planning for our Retail/Non-Food partners as they scale on the platform. 


• Ensuring that we are developing an ongoing attractive value proposition for customers, including selection, promotions, pricing, and service levels.


• Working closely with compliance, legal, and operations to ensure best practices 


• Owning the execution of site roll-outs as we scale the proposition, mapping our gaps in coverage for partner expansion


• Representing Deliveroo across your partner’s organisation, and ensuring that our internal stakeholders are supporting where appropriate.

Requirements:

• 3-4 years of experience in an account management, business development/new business, or commercial role.


• Experience in working within the Retail and/or Pharmacy industry is required 


• Experienced negotiator with the ability to drive mutual value for both partners and Deliveroo


• Partner obsessed, with effective relationship building, organisation, and communication skills whether face to face, through video, phone, or email. 


• Confident working with and analysing data - able to cut through the noise to understand what performance improvements will help grow your Retail partners, in order to make clear and actionable recommendations. 


• Able to create ideas and strategies to drive the growth of our joint business with our partners, with a willingness to trial at pace.


• Collaborative team player who is able to get the best out of the people around you. Able to work effectively with all levels of Deliveroo.


• Experience in working in a dynamic high-growth company is preferable

Benefits and Diversity

• 25 days of Annual Leave + Public Holidays


• Comprehensive Medical Insurance


• Annual flight allowance


• Free Deliveroo Plus - Free delivery and access to special offers


• Enhanced Maternity & Paternity benefits


• End-of-year parties and regular social events


• An extremely fun team to work with!

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

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