Account Manager Transfer Agency

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Our Services:

Investor Due Diligence:

• AML screening to ensure investor compliance with money laundering
• All Investor Types Considered (individual, nominee, entities, trusts, partnerships etc.|)
• Collection and Identification of Beneficial Owners and Shareholders
• Upfront and ongoing screening of investor and associated parties (UBOs, directors, trustees
  
  

etc.)

• PEP identification and Reporting Registration and Static Data:
• Maintain Investor Registers, including all static data such as address, emails, PEP, investor risk classification and tracking of KYC renewal date under Continuous Monitoring Program.
• Distribute Investor Communications/ mailings via manual email, portal or system generated
  
  

Dealing & Cash:

• Receive and Process Subscriptions, Redemptions, Transfers, and Switches
• Approve bank information for wires
• Match money received to money in the bank Reconciliations:
• Reconcile money movements related to subscriptions, redemptions, switches and distribution
• Investigate reconciliation breaks
• Chase for missing monies related to partial or unsettled payments
• Ensure custodians/ distributors are all reconciled by the end of each month
  
  

Reporting:

• Client Reporting via e-mail or system generated or Portal (PFS Paxus, Apex Connect, E-front, Investment Café)
• Fund Manager reporting: missing docs, AML status of investors, estimated/confirmed cash flows
• Investor Reporting: NAV statements, Contract notes confirmation subscription/ redemption, Capital Calls, Dividend distribution notices or any other communication requested by Board of Directors/ Investment Managers
• Custodian/ distributor reporting: Fund settle CNs, access to accounts for ClearStream, Allfunds and more
• Family Office reporting: Updating FO investor accounts Tax, FATCA/CRS:
• Collection of relevant FATCA/CRS forms
• TIN and GIIN verification
• Tax declaration collection
• Defining tax status of every investor in system
  
  

Job Description

• Working individually and as part of a team to cover an assigned set of funds as a knowledgeable and professional point of contact for fund investors, fund managers and internal teams regarding fund documentation, investor registries and AML/KYC processing.
• Possess good understanding and knowledge of AML/KYC laws and guidelines set out by appropriate MENA Regulators, CIMA and Apex AML Policies (If it’s an internal hire) and adhere to these established policies, procedure and controls
• Knowledge of Bermuda and BVI AML/KYC laws will be an added advantage
• Should have knowledge of the all the Transfer Agency functions including AML/KYC and investor onboarding, Share Registry Dealings, Metrosoft screening, Payments, FATCA/CRS filings etc.
• Should coordinate with the appropriate operations and CRM teams involved in order to ensure tasks are completed
• Possess a basic Understanding of Fund structures - share classes vs. series and understand the NAV per share so as to enable publishing the correct prices to various pricing vendors such as Bloomberg, Refinitiv, Morning Star etc.
• Basic understanding of accounting related to subscriptions, redemptions, distributions and ensure investor communications are released in line with procedures and deadlines are met
• Establish a good relationship with FA teams and establish the workflow/procedures to ensure the FA team is updated at all times in relation to any TA activity to be included in the NAV
• Responsible for Fund audits in relation to any TA related PBC requirements
• Have a good command on the English language and possess good written and communication skills.
  
  

Understanding of Arabic (written and speaking) will be an added advantage.

• Possess good email etiquettes as the candidate will be communicating with the investors and clients
• Confident in communicating with investors and handle any situations that arise in line with Apex’s policies
• Should be able to read and understand and provide comments on the TA related aspects in a Funds PPM
  
  

including coordinating with the Corporate Secretary for any waivers, Board Resolutions required in relation to any TA activity.

• Maintain knowledge of assigned funds, fund timelines, deal documentation and related processes.
• Understand workflows and organize responsibilities and priorities to meet and manage deadlines with
  
  

exceptional attention to detail and follow through.

• Participate in special projects as assigned, including automation efforts, enhanced controls, system testing and client research.
  
  

Required Experience

• Overall 5-7 years of experience with a minimum of 3 years’ experience in Transfer Agency role
• Minimum of 2 years of experience at team leader/managerial role (for AVP role)